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Custom Color Set
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66,934 Verified Client Reviews |
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Best hair color I ever purchasedSo good it dyes my skin. Use the blocker, but still dyes my skin. Does come off though with excessive scrubbing 1 of 1 people found this review helpful. Did you? |
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FINALLY!!!!5 weeks since I colored and NO FADING!! NO GREY HAIRS POPPING UP. I didnt think I could achieve this with a at home kit,but seeing is believing. I will never again buy a in the box dye from the drugstore. #acustomer4life 2 of 3 people found this review helpful. Did you? |
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not long grey coverage no enough conditionerI have a lot of hair and the packages are too small and for the money I pay the grey coverage should at least last for 8 weeks but it does not. I follow the instructions and I never have clear water after 15 minutes of shower. Not real happy with the length of grey coverage and the amount of conditioner I get. I love the color and that's it. To expense for just loving the color 6 of 8 people found this review helpful. Did you? |
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Response From Our ExpertsJutta - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair blackI asked for Red with Yellow tones and I was given Black it looks like black shoe polish! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEva - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting.All eSalon orders are backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Customer service SUCKS!!!Ordered my colour. Was emailed asking specific questions which I answered. I told the colourist twice I wanted to go lighter blonde and I was still sent a colour darker than even my natural colour. I asked for a refund and received a standard copy and pasted "please call us" I don't want to have to take time out of my day more than I already have to contact people that don't listen in the first place. I asked for a refund and that's when the communication stopped. I have not received a refund nor have I had any further correspondence. I will NEVER order from eSalon again and will advise others not to either. Now I'm out $41 for a product I can't even use. What a waste!!! 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
First time ... WonderfulI was nervous but with the videos and with how it was packaged. My hair came out even better then when I went to my stylist for 10 yrs. My scalp isn't burning and I am not sitting for over 45 min. while my stylist is taking care of another person. When I started my hair had highlights. Followed all of the instructions and my highlights are still there. Thank you. 124 of 131 people found this review helpful. Did you? |
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Customization and great systemI love the customization of the personal stylist... and they listen! I ask for some tweaks to my formula and it always works out so well. This is one of the huge advantages over 'box color'. The instructions and all of the little extras (2 pairs of gloves, stain remover, protector, shampoo and conditioner) also make the whole process easier and everything you can need is right there. Love it! 126 of 135 people found this review helpful. Did you? |
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Salon quality!Great product with great results. Leaves my hair glossy and natural looking. 2 of 2 people found this review helpful. Did you? |
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Love itGreat product and the service great can ask all kinds of questions plus can make changes with no problems 2 of 2 people found this review helpful. Did you? |
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Awesome!Covers all my white hair and I can color roots once a month! 1 of 1 people found this review helpful. Did you? |