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Custom Color Set
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66,925 Verified Client Reviews |
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Greasy hair and no differenceMakes hair extremely greasy. Colour is no different only the red has gone lighter. My advice after 20 years of Home dyes go to the supermarket and get true results. Not a greasy tamed down colour !!!! Wouldn’t recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Changed packaging on the custom color was very difficult to openMy husband had to go get a jar grip and open the haircolor, he couldn't open it barehanded (!) very different packaging than what I've seen previously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hard to cover grey.I received a complimentary color kit after my review of my 1st kit. (which was very nice and unexpected) because the 1st color kit did not do a good job of coloring the grey around my temples. Tired the 2nd kit same problem. I didn't do the dye job myself my retired friend who was a hairdresser did it so I know it was done correctly. Had the dye covered my extremely hard to cover greys it would have been perfect color job. I tried eSalon hoping to find a color that would work on my stubborn greys. No luck. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKym - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great product. Not the right colorDid not get the desired color despite sending a picture of the color I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great Gray Coverage!I have been using esalon for a while now and I have always been pleased with the results. I get compliments on my hair all the time even from strangers. I have always tried to take good care of my hair and esalon custom hair color seems to be the key to giving me the right color that I need. Covers the gray as it says it will. I have to admit that the hairs around my temples and ears, you know the fine hairs sometime lose their color early but then again, nothing is perfect. Overall this is a great product. 0 of 0 people found this review helpful. Did you? |
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Love this!I have done in-salon color and on my own...this is by far the best. I feel like I have more control over my color than in the salon, and my hair is not dry as can be like after an at home color. Best of both worlds! 0 of 0 people found this review helpful. Did you? |
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fantasticfantastic 0 of 0 people found this review helpful. Did you? |
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Great colorGreat Color and grey coverage 0 of 0 people found this review helpful. Did you? |
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Nice color, easy to useThe color is great & easy to use. The semipermanent covers my grays & make my hair soft & shiny. I like that it is customized to my hair & the convenience of receiving it in the mail. 0 of 0 people found this review helpful. Did you? |
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Best color product I have usedI have used eSalon for quite sometime now and would never change to another product. I love it! No surprise hair color is always the perfect shade. I feel like I am in the salon and I am the professional doing my hair. 0 of 0 people found this review helpful. Did you? |