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Custom Color Set
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66,880 Verified Client Reviews |
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Color was not as advertised.The color did not come out as hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Hard to wash outI had to wash my hair 4 times, each time after my hair dried, to get all the dye out. It takes my hair a long time to dry as it is thick . My hair was very stringy and greasy feeling although I rinsed it for a long time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the bestI reached out and asked for my custom color to be a little more rich, darker in color because it was fading uneven, so they added an additional bottle of color for the ends of my hair that would even out the color. I followed the directions very carefully, but the color is not even close to what I wanted... It is more BLACK then a rich brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unable to change my color before it shippedThis color is too dark for me and I was unable to change to color the last time I received an email telling me it was ready to ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
If hair jaundice was a thing, that would be an appropriate name for this colorI was really excited to try this product as it seemed as though an exciting challenge to the standard box color. Cute packaging and custom labels can't cover the fact that the color itself was terrible and forced me quickly out the door to get something to cover the atrocity it brought. I was looking for a dark blonde color and was dismayed to find an awful yellow color that made me look like a sickly leprechaun. The $5 box color that I purchased from the pharmacy was far more preferable to this 'custom jaundiced' look. Swing and a miss 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still unhappy w color. I bought my original liberal preference and keep gettingCompliments evetyday...which I was not getting for 2 months, sry. I am going to cancel...it just did not work out for me. Thank you for ur help 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Love this hair color!Absolutely love this hair color , it’s better than going to the salon. I’m very picky with my hair , but I travel a lot and hard for me to get in somewhere and where I trust . This works out perfect for me . I get Compliments on my hair all the time and the color lasts . People ask what salon I went too lol love it!! 0 of 0 people found this review helpful. Did you? |
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got it rightI really like my new custom color. 0 of 0 people found this review helpful. Did you? |
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perfectI am saving so much money. I do my roots and just have highlights done every 6 months. Greatest thing ever! I don't know how they do it but the color is perfect. 0 of 0 people found this review helpful. Did you? |
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Golden hairI really like the custom color kits. My hair does not look "COLORED" it looks natural, the color blends well with my grayish root growth too. 0 of 0 people found this review helpful. Did you? |