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Custom Color Set
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67,063 Verified Client Reviews |
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Best color I have usedI was so impressed how much it matched my natural color. The gray coverage was good, i wish it would stay in longer. I will continue to use esalon. The service is great! 8 of 9 people found this review helpful. Did you? |
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BrilliantUsed this today really liked the colour 2 of 4 people found this review helpful. Did you? |
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Love it!I received the new change and I like how it looks. 0 of 0 people found this review helpful. Did you? |
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Unnatural, uneven neon red.I have been dying my hair for almost half a year with eSalon and I have never once gotten the colour I desired. Every colour was so far from what I was requesting, up until my last that was a neon red when I asked for a red copper. The root colour was not even close to the ends colour so my entire head is different colours everywhere. I have dyed my own hair for over 15 years, so it is not a technique issue. I am humiliated at work and trying my best to hide it. I will be spending even more money on a colour remover and then just going to a real salon to get it fixed. I've spend so much money trying to get the colour I asked for that I could have just gotten it professionally done and liked my hair for the past half year. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Red Result, Poor Customer ServiceAfter a year of fantastic results with this high-quality dye, I requested an adjustment to make the shade a darker blonde for the fall and winter. Instead, my hair turned red. This continued for the next three boxes until a representative finally contacted me. In the email, I was told that the permanent dye was bringing out the red tones in my hair--I don't know why it took three sequential boxes with my feedback saying, "It's still too red; I don't want any red tones" before it dawned on the team to recommend a switch to a demi-permanent. Regardless, the permanent colour does not seem to be chief culprit as the demi-permanent also made my hair redder. The reason for the one-star review derives from the fact that, when the colourist did eventually reach out, I was told that I would need to go to a real salon at my own expense in order to correct eSalon's mistake. 2 of 2 people found this review helpful. Did you? |
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Color totally off hueI requested dark blonde ash- but the color they sent turned my hair a reddish hue. Not satisfied! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t last…While the color was perfect and this was my 2nd try, it just doesn’t cover my grays. Even from the get go, they are there and within 3-4 days they are back out shining in all their glory. Sadly, I will not be continuing the product :( 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKitzya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The brown seems dark!Is there a way to lighten up the brown so the purple shoes up more. Seems like the brown is dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color is beautifulNever did my own color before. E salon made it easier. The consultation was great. Tweaked the color once. Now my color looks like I went to salon. Highly recommend. Saving so much money and able to do my roots every 4 weeks instead of waiting 6 weeks to go to salon. Was able to get success the first time. Following the instructions step by step 2 of 2 people found this review helpful. Did you? |
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Good color and shineI was nervous just coloring my roots but once you get started it gets easier. No lines with previous color and seems gentler on my hair. 0 of 0 people found this review helpful. Did you? |