|
Custom Color Set
|
66,866 Verified Client Reviews |
|
Sort by: |
|
Stellar coloring and actual customer care and serviceI started using eSalon about a year ago. I was immediately impressed. Recently I felt my color changed and I asked for different tones. I didn't feel like they matched what I wanted HOWEVER I voiced my concern and customer care was all over it and sent me another formula. They matched it dead on. Seriously how many of us try to accomplish this with a hairdresser and pay way too much money and let it slide because we know them! Get on board with this company and their customer service and you'll never forget it. Peggy 3 of 3 people found this review helpful. Did you? |
|
LoveLove the color and not having to hunt for my color in stores or pay a fortune for someone to color my hair. Delivery #5 included 2 shampoos, but no color remover cloth. 😢 0 of 0 people found this review helpful. Did you? |
|
Custom hair colorIt could of been brighter red 0 of 0 people found this review helpful. Did you? |
|
Great product & serviceI recommend this hair color and their service is really good. I am returning after not ordering for a year because I want the personalized service they provide. 0 of 0 people found this review helpful. Did you? |
|
Not all thatI'll admit the packaging looks phenomenal but after putting the product on the hair I was super excited. Then when it came time to wash it out there was clumps of nastiness in my hair that the little thing of shampoo they provide still won't get out even after using a comb and very hot water to remove them the first time. I then reached for my last resort wich was baby shampoo hoping it wouldn't ruin the color but in all honesty I wanted the clumpy stuff out of my hair. That got out the clumps thank god and I'm not sure if that made the red in my hair color not work or if it was the product itself but my hair is just brown now not the red brown I had chosen. Then afterward I look at my bathtub and there is this nasty red brown foam looking stuff that doesn't quite wash away with water, ew. I will not pay to use esalon again. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrandie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Definitely NOT brighterI asked for an adjusted color to bring out the copper and red and now my hair looks brown. I paid $200 last summer to get the bright copper red done and bc I couldn’t afford to keep paying that, I started using eSalon. The first box was ok but definitely didn’t see much difference to make the brightness stay, so this one was supposed to be adjusted to make it bright and vibrant again. Total opposite. Made my hair DARKER. Very unhappy 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAshley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Left residueI noticed after I colored my hair it felt like it had a weird texture. Almost like it had heavy product left in it. It felt like that even after 3 washes. This was in late January and I just colored my hair again and same thing. I’ve used this product many times. What gives? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGloria - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
The color is dull, too dark and it comes off from my roots.I think it's not the result I expected, and it's too expensive for me. My hair needs professional care. Please cancel future orders. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsIsabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still have graysI used both bottles one after the other and i still have multiple grays showing. Very disappointed. I can get better coverage with store bought dye.. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAllison - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Not real happyThis did cover my gray which is hard to do, so thumbs up for that. But even though I got an Ash base with my dark blond and I wrote that my hair picks up brassy tones very easily and the color only had a sliver of gold....my hair turned out Alburn which will be brassy in a couple of shampooing..... so I will fix this by going to Sally's and getting a bleach to strip it out cuz that is the only way I can get the red out. Then I will by a Ash #7 and redo my hair....but this will only cover half my gray....but better than brassy. Glad I tried it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSherry - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |