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Custom Color Set
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66,866 Verified Client Reviews |
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Gray coverageDoes not cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not quite...I got pretty good coverage, seemed to cover my grays OK, but the color I ordered was an Ash Brown, and what I got was more chestnut, and made my hair really brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your hair color turned brassy. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
A little lighterCan we go a little lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - Thank you for reaching out! Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Custom hair colorI was excited to try the product and thought the instructions and the extras like skin protection and wipes etc were a great idea. Unfortunately the overpowering chemical smell of the product means I won't be using it again. It was so bad when I was washing it off that I had to keep stopping to get a breath of fresh air! What on earth is in it? It also made my scalp itch for 2-3 day afterward. I'd done all the patch testing too just in case. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not consistentI'm not sure why my hair came out different since I did not change the formula, but my hair color is not the same as the last order. In the sunlight it looks bright orange and in my home lighting it looks a light brownish color. It is supposed to be a copper red color. And this time the dye became all chunky and gunky in my hair when I rinsed it out, which hasn't happened before so I'm not certain if the color products have changed, but the quality seems to have changed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color is greatI really like the color. It is not brassy! 0 of 0 people found this review helpful. Did you? |
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Great coverageI am almost completely grey. This product has better coverage than any other I’ve tried including salon color! Very pleased with this! 0 of 0 people found this review helpful. Did you? |
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The colorJust want to say how much I love my color. Thank you for working with me on this. 0 of 0 people found this review helpful. Did you? |
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Love itGreat gray coverage. So happy with this product. 0 of 0 people found this review helpful. Did you? |
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BrilliantBest hair colour I have used in years . It made my hair soft after colouring i am impressed. Thank you for this great product 0 of 0 people found this review helpful. Did you? |