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Custom Color Set
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66,880 Verified Client Reviews |
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Horrible clumpy sticky tangled messI followed directions precisely. Called customer care and they said the new gel formula has had this issue. To try baking soda with some shampoo. Did. Repeated and rubbed thru. No help. Called 2nd time. Try dawn with shampoo. No help. 3rd call. Try clarifying shampoo with baking soda. Beyond frustrated. I hope my hair Isn't ruined. I wish I could attach pic to show what my before silky hair looked like to this dried out... dread lock.... sticky mess looks like. Not to mention feels like. Can't even run your fingers through it... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad servicemy hair has become terrible. ends are dry. roots do not paint over. I cancel my order every time, but you withdraw my money. awful service. never again will I use this terrible paint. Please, delete my account, I don’t wanted your services 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colourI am very impressed with the root and ends colour mixes I was sent as I wasn't sure it would blend well on my head, but it's exactly how I hoped it would look. Thank you. 0 of 0 people found this review helpful. Did you? |
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Great colourGot my husband to do it for me this morning. Okay I now have a little grey streak at the front, but the colour is exactly how I wanted it. Thank you 0 of 0 people found this review helpful. Did you? |
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FantasticThis colour has lasted much longer than what i used to use. Thank you. 0 of 0 people found this review helpful. Did you? |
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Easy to do!I absolutely love the color. I use Wen Cleansing Conditioner on a regular basis, so the conditioner that came along with the color made my hair feel gummy.(Otherwise my rating would've been 5 stars) Everything else was perfect. 0 of 0 people found this review helpful. Did you? |
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Didn’t cover greysI’m a natural redhead and used the dark blonde copper golden. It was very hard to wash out, but I managed it. It didn’t cover any of my grey roots at the hairline. I did have major hot roots. Maybe I need a darker color but my next option is a light brown copper. My hair tends to grab brown so I’m unsure how to proceed. The technique was great. On the fence about renewing my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
redI think it's bringing out a bit of red. Would rather not have that. 0 of 0 people found this review helpful. Did you? |
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Gray coverageDoes not cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not quite...I got pretty good coverage, seemed to cover my grays OK, but the color I ordered was an Ash Brown, and what I got was more chestnut, and made my hair really brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your hair color turned brassy. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |