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Too darkProvided feedback on color and haven’t heard back from anyone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaquel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Yikes!The color wasn't so bad is that my hair felt like a knotted mess of fine straw. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not as good as i had expectedalthough i did like the colour and the product, it still started to fade within two week and my roots are already showing :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShamira - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
I did NOT ask for 2nd order.Ask when I ordered into kit THAT do not send me another unless I specifically ask you too. Have NOT tried first one yet.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - Thank you for contacting us. We apologize for any inconvenience. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Tad too darkMy hair has natural golden highlights and I don’t want to lose them. The custom color was too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan- Thank you for your feedback! We are sorry to hear that your previous color was too dark for your preference. We can confirm that your colorist will take this feedback into consideration when formulating your new color for your recent order. We are always happy to adjust to suit your needs. Thanks for choosing eSalon! |
Salon Performance at a Fraction of the CostSalon colour results at a fraction of the cost - I am mostly grey and this covers it all! It's amazing would highly recommend anyone to try it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect, natural colorI'm a redhead and my hair tends to dull and lose its vibrancy. This color refreshed my color and remained very natural looking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FabWas really worried with the custom colour and am one to try any colour, but I love the mixed colours thank you very much well done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best Color Ever!I love the color. The gray is gone and it looks so natural even after several weeks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!!This color worked perfect for me!! My hair is still feeling soft and the hair has done very well holding the color after 3 weeks!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |