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Custom Color Set
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67,063 Verified Client Reviews |
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All the reasons!This is my third set since I started using eSalon and I am finally ready to say I am thrilled with the overall experience. I initially started doing this because my colorist was raising their rates again (again!) and I was just about over it. Add to that parking downtown and the time it took and having to deal with people and traffic and… you understand. Right? Then there is the color. My colorist is great but I was having to go in every eight weeks and even then there was a huge amount of grow out - and my grey grow out is not subtle. I usually spent two weeks wearing scarves and hair bands. Don’t misunderstand, I love my scarves but I t was not a fashion choice. eSalon was going to be too good to be true or it was going to be the savior of my bank account, sanity, and, of course, hair color. Turns out it is all of the above. The color is spot on. I mean PUHR-FEK-SHUN. They even suggested I start with a slightly lighter color because the color I was going for was so much darker than the color I was now. Okay. Sound reasoning. They were correct! I went with the lighter color for a couple of applications then, with the color this week, I went just a bit darker and I adore it. My color is rich and my hair shines with the mahogany reds and browns of my youth (even better actually). And the grey? Covered. I mean covered! I am 56 and I have intense, stubborn grey that is difficult to cover and grows out and seems to throw off color quickly. My color is delivered every six weeks and I only just start looking “dusty” at the roots and around the edges by then. What’s not to love? With each application, my color is refreshed, I don’t have to find parking downtown, there are no people to deal with, and I am spending less than my colorists tip! In my experience, eSalon really is as good as the hype. 0 of 0 people found this review helpful. Did you? |
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Great ColorGreat color but I always run out. I haven’t mastered that yet. 0 of 0 people found this review helpful. Did you? |
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Custom Color SetI am not sure why it came out really brassy right after I applied. I was late in dying my hair waited a month after I received my shipment. Did it expire on me? Now that it's been like 4 weeks since I dyed my hair, it looks horrible. It's extremely dry, brassy, and way to light as it fades. Please help me. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Yvonne! We are so sorry to hear that your color has turned our brassy. Please check your emails, we just got back to you to help you further. |
Brilliant!The colour i choose was Medium Blonde i was going from a Champagne Blonde, and what i wanted was a toned down medium blonde with some warmth but not as much. The colourist took into account what i wanted and listened to what i wrote on my details and formulated a lovely gorgeous medium blonde. I have had lots of compliments!. The colour proper suits my complexion and eyes and even gives me a bit of a glow in my face. Its deffnitely worth giving this a go if you are thinking about it just do it :) and its so much more cheaper than going to the salons, and just as good as getting it done in the salons. X 5 of 5 people found this review helpful. Did you? |
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PerfectIt is my 3rd automatic order but I wanted to change the colour slightly. In only one message they got it spot on and it looks fantastic. 5 start service 0 of 0 people found this review helpful. Did you? |
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Did not contain hair colorI will be returning this shipment tomorrow for several reasons. The color was not in the box and Im pretty sure that I removed the shampoo/conditioner off of the auto ship. And the price of $54 uuhh yeah NO! A huge NO! I understand the price but if what was included in the box was correct I won't be coloring my hair no more. I realize that it kinda late as I just opened the box today. Sometimes life gets busy. I was so surprised at the way the product were just thrown in the box. Huge difference from the 1st shipment that was put together with care. I was going to color my hair tonight however that will have to wait for obvious reasons. This review is in no way reflective of my 1st use of esalon. Only for the May 25 shipment for reasons as stated above. I tried to leave a review for Mar shipment it was not offered. Update: 29 Jun 2023 response to automated reply from CS. Nobody has contacted me nor is working with me about issues stated above. I have not received any email regarding my review nor about last shipment missing the color. I'm unsure what your looking at in my profile, but I can assure you that nobody is or has been "working" with me. 1 of 1 people found this review helpful. Did you? |
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Does not cover graySecond time I tried this product and there is zero gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HAIR COLOURI TRIED THIS ONE TIME AND IT SAYS GUARANTEED 100% COVERS GREY MINE DIDNT LAST MAYBE 3 WEEKS AND THEN THEY SEND ME ANOTHER ONE FOR 27.99 WHICH I DIDNT ORDER AND THEN I GOT ANOTHER . 3 TIMES THEY TOOK MONEY OUT OF MY BANK.. YET YOU CANT CANCEL ANYWHERE SO I'M CONTACTING MY BANK TO STOP THIS I HAVE SENT I BACK TODAY 4 A REFUND WE'LL SEE BUT I CAN'T SEND OTHER 1 BACK AS THEY ONLY GIVE U 30 DAYS TO SEND IT BACK SO IM STUCK WITH 1.. I WONT USE BUT I'M GOING TO SEE IF I CAN AS ITS NEVER BEEN OPENED SO E.SALON BUCK YOURE IDEAS UP ADD A REFUND PAGE AND CHANGE TO 60 DAYS BACK AND NOT 30 DAYS... RANT AND RAGE OVER . A SCAM JUST TO GET YOURE MONEY THEY'VE AD OVER 50 POUNDS OUT OF ME REALLY UNFAIR I'M DISABLED AND CANT GET TO POST OFFICE OFTEN NEVER ORDERING AGAIN 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We are so sorry for any misunderstanding with your Color Plan, and also with your grey coverage. Please check your emails, we just got back to you to help you further. |
Does not cover gray hairThis product is probably fine if you want to use it for brightening your existing color but it DOES NOT COVER GRAY HAIR - it has also been annoying to cancel. I cancelled the shipments and they kept coming. I have another shipment in the way after i cancelled this 6 months ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPunita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my colorit didn't look any different. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |