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Custom Color Set
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66,866 Verified Client Reviews |
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Great product!The color lasts a long time. My hair is healthier using eSalon. My hair had a lot of split ends and would break when I used other hair dyes. Shampoo and condition definitely lock in the color. Love the little accessories too - stain guard, stain remover. Will continue to use this product! 0 of 0 people found this review helpful. Did you? |
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Amazing colorI love the color and i get a lot of compliments. I also like the fact that my hair does not get super frizzy. 0 of 0 people found this review helpful. Did you? |
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Love it!Way better than prepackaged drugstore hair color. The quality is as good as salon color and I don't have to carve out hours for a appointment...Not to mention that the color you sent me is perfect. I love it! 0 of 0 people found this review helpful. Did you? |
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BEST HAIR COLOR!This is seriously the best hair dye there is. Beautiful color and the closest to my natural color I've ever found. Only gave it 4 stars because the smell is really strong. 0 of 0 people found this review helpful. Did you? |
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LOVING IT!I am a first time user, was easy to use, no stinky smell and my Hair feels Fantastic. Love the Color, Many compliments! 0 of 0 people found this review helpful. Did you? |
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Came out better than I expected! Beautiful color!What a great concept. i was blown away by the packaging and the easy to use instructions. Even though my initial roots appeared darker the overall hair color turned out beautifully. I love the color. I am not going to make any changes to the formulary yet. I will review again after some time has passed in order to gauge coverage of my grays. 0 of 0 people found this review helpful. Did you? |
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Wrong hair color but excellent customer service3/15/2018- Update: The customer service from esalon has been exceptional. They have been very responsive and have worked with me to find a resolution in a very professional manner. I very much appreciate and value that kind of customer service. (Original post) I wanted to try this product to 're-set' my hair to it's natural color. My color was supposed to be a dark mahogany brown. Instead, my is orangy red! I am going to have to spend quite a bit of money to correct the color at a salon (which is what I didn't want to do in the first place!) I will say, the customer service person I spoke with was excellent, however, he did confirm that they had recently had bottles mixed up and it looked like I was one of the one's who was affected. I AM SO SORRY i TRIED THIS PRODUCT. 2.8.2018- Following up- I did speak with a customer service agent originally and he stated he would talk to his manager to see 'what they could do' and at the very least, would refund the money I paid for the product. I haven't heard back from anyone at esalon (aside from the response here) and a refund has not been processed. 0 of 0 people found this review helpful. Did you? |
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Love the colorI love the color but I still have a lot of grey hairs visible right after it was shampooed. Hoping the next treatment will cover them. 0 of 0 people found this review helpful. Did you? |
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Just so-soI really wanted to like this, but the color was just so/so. After sending color request I got a response that didn’t answer my question but sent me a statement I already knew. 2 stars for ease of use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I asked for ash and got red!Not happy with this product at all. I specifically said I wanted an ash brown. I got red! Dried my hair terribly. Do not recommend even a little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |