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Custom Color Set
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66,866 Verified Client Reviews |
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Grey CoverageThe color was good But it did not seem to cover the gray very good. So it was a wash..... For that reason I will need to color again in the next week or two So please send my next color our soon 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
OverallOk the first colo was way to darker they adjusted it was still darker and this time it was just a hair dark . Hope they get it right this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little dark, needed time to try it twice,I liked the kit and all the supplies included, this helped as I did not need to buy more items. The specifically mixed color ended up being too dark for my preference, but its a chance to go a little opposite and darker brown. I did not use it correctly the first time. I have used it twice now and the instructions are a little different from other hair color brands. I did it better the 2nd time. I am not sure if I want to purchase more, will think about it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Everything Was Awesome But the ColorI am so bummed I don't like the color - I really loved everything else about the kit that I received. So nice to have everything at my fingertips - including the gel and the wipe to help prevent/deal with staining, the directions were simple, everything was so quality. I even love the shine of the color, it's so lovely, but I just don't like the color itself. It doesn't seem to have tonality to me - it's a flat brown and I expected a more vibrant color - especially when it shines so wonderfully. Don't get me wrong, the color is fine and I'm fine with keeping it until the next time I have to dye my hair, but it's really just fine and I'm not excited about it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color, greater help!Didn’t love original color and asked to modify. Second batch was closer and with some more feedback was able to nail my custom color! eSalon rocks! I had a minor problem with some packaging and they gave me a total order credit on my next shipment. Super responsive to emails, absolutely love it! Took the color to my stylist and she loved everything about eSalon too and said the products, instructions etc were top-notch!! 85 of 87 people found this review helpful. Did you? |
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Custom colorAbsolutely love the color. Like how you can communicate with a colorist and come up with the perfect color. 1 of 1 people found this review helpful. Did you? |
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GreatReally natural looking colour and covered grey really well 0 of 0 people found this review helpful. Did you? |
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Perfect color every timeI write my colorist to adjust my color and it's always spot on, just what I wanted. The convenience of coloring my hair at home is what I truly love. 0 of 0 people found this review helpful. Did you? |
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GreatProduct is wonderful 0 of 0 people found this review helpful. Did you? |
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Excellent!great shade, great coverage! I'm really happy with this color! 0 of 0 people found this review helpful. Did you? |