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Custom Color Set
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66,844 Verified Client Reviews |
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I love the color but.....The coverage is better since left on longer. I have dark hair so the few white/ gray hairs I have seem hard to cover completely. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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PerfectI have been coloring my hair for over 20 years. i have gone to salons and purchased color from Sally's. This is great quality color (colors well and doesn't fade as fast) and they got my shade of red right, so right!!!! I love it! I will never buy color anywhere else again. 0 of 0 people found this review helpful. Did you? |
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Happy with resultsEast to follow instructions;my gray is covered! Love the packaging, feel like I splurged on myself without breaking the bank! 0 of 0 people found this review helpful. Did you? |
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Colors gray wellThis is my second time using eSalon coloring. I do think it covers gray better than off the shelf brands and keeps them covered prior to the next coloring. It is great to have the color adjusted for preferences after using it the first time. It is 7-10 more than the shelf brands, however if it continues to perform well on gray coverage and allows me to extend my time between colorings, i believe it is worth it. 0 of 0 people found this review helpful. Did you? |
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The best custom hair color!My hair turns out absolutely perfect every time! I'm never going to the Salon again for color! And a million times better than the store-bought ones; they always left my hair dry. In short, try it yourself! 0 of 0 people found this review helpful. Did you? |
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PERFECT the second time around!First, Brittany is my color stylist. The first time around I followed directions for color choice, got my custom package, and got started. I chose a single coloring process, no highlights. While I did not hate my color, it just wasn’t what I was looking for. I contacted eSalon with my review, and my custom color was changed. In addition I purchased a highlight package. All I can say is that I’m THRILLED! My color is perfection. No lie. As my husband and I discussed, I pay upwards of $2500.00 a year on my hair. It’s curly and thinning, so I’ve been willing to pay the cost. Now my routine is 1. Basic, blunt cut 2. Aveda Damage Remedy products and 3. eSalon color. Honestly, I couldn’t be happier (unless Brittany came to my house to do my color while I enjoy wine and canapés!) 166 of 172 people found this review helpful. Did you? |
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gray hair coverageAfter a week of using the product, the gray hairs at my roots were almost completely visible again. I have had better and longer lasting coverage from Madison Reed, professional colorists, and even drug store products that were 1/3 of the price. I followed the directions to the letter and use color safe shampoo/conditioner (every other day). I will give eSalon products one more try but if I experience such a poor performance again, I will cancel all future orders. I see my next shipment is not until next week. I have so much gray coming through on my roots I may have to buy a box color just to get through the next couple of weeks. Extremely dissatisfied!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not the color I was expectingWhile convienent and easy to apply, I was expecting a lighter and brighter red color than I got. It actually was hard to tell I had even colored my hair unless I was under direct light and coming from brown to a red, I would think there would be a difference 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't last!The last color that I ordered started showing grey's within a couple of weeks! The other orders worked fine...I was Not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
100% Sorry I signed up. . .To start, I've never had a sensitive scalp. Never had issues with chemicals on my skin, even when I was 10 and my mom said a perm was "gonna look great!". When I applied my personalized Esalon color to my hair it seriously hurt. The burning sensation was ridiculous. And it's no wonder because the fumes coming from the product were beyond noxious even being in a well ventilated area of my home. I powered through the 1st bottle and wait time. And the same thing happened with the 2nd application and wait time. Got in the shower and "glossed" as recommended. When I rinsed the dye out I could literally feel by back burning from the product and my head felt like it was on fire. It legit felt like I had a million tiny cuts on my scalp and someone poured rubbing alcohol on my head. Severely unpleasant. Shampooed and condotioned. Combed through my hair and let it air dry. When it was pretty much dry I took a look at the color and my roots are currently bright carrot orange and the rest of my hair is my same normal brown with a purple tint. I'm absolutely unimpressed. The only pleasant thing about this experience was that I didn't spend alot on my first box (but I'm sure I'll make up for that when I go to the drugstore to remedy this disaster) and that the shipping time was super fast. To be clear--I never write bad reviews. I never write good reviews. I either like something or I don't and I'll either continue using a product or I won't. I'm not someone that complains. I let it go and move on. However, this situation has really taken me to the point where I feel like I need to say something. Overall, ladies and gentleman this was the most unpleasant experience I've ever had with in-home hair color. Such a waste of my time. Great job Karen W. 😩 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |