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Custom Color Set
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66,844 Verified Client Reviews |
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Destroyed my hairThe colour was much darker on the roots than the ends and although I followed the instructions and timings precisely it has caused significant damage to my hair which is now incredibly dry and breaking off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover any of the greyIt is as if I used nothing- No grey coverage- no color stay. I have been coloring my own hair for years- My dad was a barber for 40 years- I grew up in the industry- I did exactly as directed. Not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNici - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Didn't cover as well as the box dye I was usingDidn't cover the ends of my hair leaving it two tones The color would have been beautiful had it colored correctly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Younger LookAm in my 80's with "mousy" grey hair naturally. I have tried to find a color treatment that brought back my original blonde. Couldn't find it until e-Salon. Great color. Need to treat my after coloring shampoo with a little more care, but your associate helped me with what I should do. If I can get this worked out, I will be completely happy with your product. Good luck in the future. 65 of 66 people found this review helpful. Did you? |
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AmazingI’m so glad I found you 0 of 0 people found this review helpful. Did you? |
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Best colour I have ever usedI’ve coloured my own hair for years, in between I have been to the hairdressers and I’ve never come away happy! So I carry on, then I came across E salon and thought I would have a look and decided to try the product. I am so very pleased with the condition of my hair as it does not feel dry but nice and soft and the instructions are very easy to follow. I loved the colour I chose but decided I need it a little lighter which after having a discussion that have made the changes for me so I await for my delivery. What’s good about this product they can adjust the colour for you I would highly recommend this product 0 of 0 people found this review helpful. Did you? |
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Love itEasy to use, and very long lasting color!! 0 of 0 people found this review helpful. Did you? |
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To dark second time around.I loved the color prepared for me at 1st. The second time I didn't receive the second bottle of color and the color came out way to dark. I need the color lighting up bottle of color too or need to go lighter a couple of shades. 0 of 0 people found this review helpful. Did you? |
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Product is good, the colour was badService and the product itself was great but the colour was wrong, it looked nothing like the picture and didn't even have the same undertones. I strongly dislike my colour now. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSian - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointed!Im so disappointed in my hair color this shipment. I received one bottle of developer and one bottle of color, expecting it to be the same color as the last shipment I followed the directions accordingly. I now have a weird ombré color: darker roots & my ends did not take any color whatsoever. As I stated, I followed the directions accordingly & now I’m going to have to pay to have my color done again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharmeta - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |