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Custom Color Set
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67,063 Verified Client Reviews |
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Didn't turn out like advertisedI used both bottles and the color was not as pictured and I followed directions to the "T". I even left the color on a little longer than it said. Now my hair is unbelievably dry and brittle and I can barely get a brush through it. 10 more minutes isn't going to ruin it like that. This has completely ruined my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Your color does not cover my gray/white hair. I am returning the order to you.Return to sender and please credit my card. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. A color expert will be reaching out via email shortly to get you taken care of ASAP. |
Nice presentation but not the results I wantedGood price, presentation etc. however my hair was 2 colors (dark brown from the top but lighter about halfway down) because I dyed it previously and left the roots to grow out for ages. Anyway, I wanted my hair to be dark brown and I added pics/explanation that I wanted my hair to be one color all over. The hair dye is nice but my hair is still lighter at the bottom and darker at the top so not really useful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarya - We are sorry that your experience at eSalon didn’t quite match your expectations. We take our satisfaction guarantee seriously, and want to get your colour just right. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Please let us know if there is anything else we can do to help! |
Amazing salon results 5 ⭐️Very sceptical after a friend recommended, went online followed the vey easy process to get the right colour, sent a picture, arrived a few days later, opened and followed instructions to the letter, what took a hairdresser 5 hours to do, in just over an hour salon results. I have very thick hair and very long so as it’s my first time I took my time when the 35 minutes was up I looked in the mirror thought that hasn’t worked but continued with the final steps so pleased I did all I can say is wow, the colour the shine, the softness absolutely blown away no more 5 hours for me, Esalon for means no more juggling appointments, no more weeks with roots. Just healthy beautiful hair. Highly recommend you will not be disappointed. 2 of 3 people found this review helpful. Did you? |
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Quality ProductLove E Salon!! They matched my color perfectly! And it’s so easy to use! Thank you!! 1 of 2 people found this review helpful. Did you? |
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Love my colorI love my color! My colorist has really listened to what I want, and it has been achieved. Added it with the Highlight Kit and it gave me the perfect icy blonde color for summer. 0 of 0 people found this review helpful. Did you? |
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I've used this for many yearsThey've adjusted the shade for me and been very courteous. 0 of 1 people found this review helpful. Did you? |
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DisappointedDid not cover my gray. Will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color UnevenI am disappointed with this color set. I lost a lot of hair and the color is uneven. I am canceling my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t receiveI didn’t receive my order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |