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Custom Color Set
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66,880 Verified Client Reviews |
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Hair colorYes, I do like the eSalon made for me. It lasts longer than the previous store bought products. I just have to make the time to use it. 0 of 0 people found this review helpful. Did you? |
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PROFESSIONAL STRENGTH COLORINGBeen using for five years now and will NEVER switch!!! First hair color to REALLY cover my gray roots to match my hair! Then salon products customized to keep my color going! Red/copper is the hardest of ALL colors to maintain! YOU MUST TRY THIS PRODUCT TO BELIEVE IT ... shiny, silky, long lasting!!! 0 of 0 people found this review helpful. Did you? |
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RunnyI’ve been using esalon for years and this was the first time it was runny, to the point I had color trickling down my face and neck in rivulets. I’ll try it a few more times to see if it continues to happen or if it was just a fluke but it was not cool. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
New packagingI thought this new packaging had the same product inside. Whew! I was wrong. It smelled so so so strong! Still a lovely color though. 0 of 0 people found this review helpful. Did you? |
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We're getting there!This last change was better. Still missing the shine that I hoped for. 0 of 0 people found this review helpful. Did you? |
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Root Color LeakedI actually have not used this one yet. The root color had leaked but I will be able to use. The first one I got worked well. 0 of 0 people found this review helpful. Did you? |
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Surprise!On the first box I received, I had been sent an email that the color had been changed. I was clueless as too why. The first box that was sent, was sealed on so tight that it couldn’t be opened. The customer service lady was great and said there was an issue with the bottle tops and they would send a new box ASAP. Which they did but I never got all the special supplies I was told I would get when I first ordered and my replacement box didn’t have the “special other bottle and any extras”. After I did my hair (and this is not my first rodeo) my hair looked exactly the same just a little blonder. I have naturally red hair and red hair has attitude, so I waited. I did call customer service but the return calls were at terrible times nobody left messages, called back etc. After a few weeks it naturally began to fade but to a funky blond. Never happened before ever! My mom was a Master Stylist, I worked in her salon through high school and college..etc. Like I said I know rec hair is funky and both my girls are reds. They are sending another order in June but I am nervous. I still don’t know why my first order was changed except the photo might have been bad. I have uploaded a ton more but don’t know if I can deal with the light blond/ orange look. I have been having the guy who took over my moms salon (after she passed) look at it. But after so many years of my mom doing everything, I worry I just bought a really expensive drugstore box. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark colorI like the Esalon hair color but it is always too dark for me. It also doesn’t keep the gray away for very long. The smell is nice and it seems less damaging to my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
New developer bottleI felt that there was less color with the new developer bottle as I barely had enough color to complete the process. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair color didn’t lastFor some reason this time around the hair color faded. Or rather didn’t last that long. I’m pretty grey now - usually lasts way longer... Carol Lee 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |