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Custom Color Set
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66,880 Verified Client Reviews |
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Perfect ColorAs always, the color came out stunning! 0 of 0 people found this review helpful. Did you? |
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ThanksLiked product loved shampoo and conditioner, loved knowing someone is helping me achieve the color I want, I have dark hair and have always wanted to be blonde thanks for helping me achieve this goal 0 of 0 people found this review helpful. Did you? |
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Dark blondI'm so happy with this color. It actually changed the texture of my hair. Getting the shampoo and conditioner. It's worth spending more to get these results. 0 of 0 people found this review helpful. Did you? |
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Hair ColoringI like this product a lot. It is simple to do & is very easy on my hair. Thank You 0 of 0 people found this review helpful. Did you? |
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Hair Went Black!I'm normally a medium/dark brown. The first box was perfect and my color looked great. Second box turned my hair black! Had to find a stylist to reverse the color and fix my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Best shampooShampoo was awesome. Color kind of dull. hair is staticky. Working with them on that. Trying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRainey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looks great!It works very well and came out the exact color I wanted. I just wish it would cover my stubborn grays a bit better. 0 of 0 people found this review helpful. Did you? |
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The color was too light and too warm.My specific request was for dark brunette and I left a note for ash metallic. The color was much lighter than my current color with golden tones and following the directions my roots and around my face are lighter than the length of my hair. Extremely disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was washing out with 4 daysHello, I have been with you all for over 2 years, my last color wasn't the same as the past. Within 4 days it was already washing out. I don't wash my hair daily, I'm maybe 3 times a week. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Gray coverage was just ok left the areas brassy.I was disappointed by the failure to cover my gray better. It barely covered and the area looks brassy. The other areas look very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |