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Custom Color Set
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67,063 Verified Client Reviews |
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Grey not coveredGrey not covered 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shabana! We are sorry to hear that your greys haven't been colored. Please check your email, we just got back to you to help you further. |
colorI've been doing well with eSalon for a while but my most recent color turned out looking a little too light and washed out. I'm not sure if someone else mixed the formula but it was different from the usual color. I need a little more tone or something. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsViola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray HairThis product does not cover gray hair very well. I am very disappointed in this product. It’s too bad because my hair looks so shiny but the whole point if Cole ring my hair is to cover my gray hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEva - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Red!!Product turned my dark blond golden highlights red! Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I wasn’t impressed with the color that I gotI wish it would of been lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDolores - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shipped in 110° heatI haven't received my color yet, but have received updated shipping information. My order will take over 5 days in upwards of 110° heat. Not sure if I can trust the product after being exposed to these temperatures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We're truly sorry that the shipping time is taking longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ExcellentWhat a brilliant way to have the perfect hair colour. I was finding it harder to get to my hairdressers due to my husband being ill and decided to dye my own hair. Whilst researching the best home hair dyes I came across this company. So pleased I did, I have only had one pack but will be sure to carry on. The colour is perfect, the equipment etc is so very easy to use, if only I had found them before. I’ll not change now. 14 of 15 people found this review helpful. Did you? |
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So easy to useLove the color palette and the ease of use. Very detailed instructions and a great way to save money and time 5 of 5 people found this review helpful. Did you? |
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Color setDefinitely the best hair color I’ve used. Comes out looking very professionally done. 5 of 6 people found this review helpful. Did you? |
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Loved itI have been dyeing my hair at home for quite some time (I also have gone to hair salons) and I have been struggling to find a good hair color that could cover my greys while also achieving a uniform color. So I was quite excited to try esalon. I really loved the experience of having a personalized color set delivered at my door. The cute box included everything I needed to achieve a great color, the instructions were very clear and I appreciated the fact that I could stick them on my wall and read along as I dyed my hair. The color came out exactly as explained on the instructions. I am looking forward to my next order. I also appreciate the impeccable custom support that I received. 3 of 4 people found this review helpful. Did you? |