|
Custom Color Set
|
67,063 Verified Client Reviews |
|
Sort by: |
|
Hate itMy color was to be dark brown after use it my color is red 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not recommendReally bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love itLove the color 8 of 10 people found this review helpful. Did you? |
|
Fantastic!More than what I ever expected! Everything was personalized and salon quality! Super easy and fun! Bye bye hair salon, hello eSalon! 8 of 10 people found this review helpful. Did you? |
|
Faded quicker than I expectedI love the care that went into packaging and formulating a personal color, however the darkest brown still wasn't as dark as the rest of my hair as I could see a line of difference. It also lightened up a bit after a few weeks of washes. I made a note and sent a picture to my E Salon colorist, so I am giving it another shot. Hopefully the second time will be better! 0 of 0 people found this review helpful. Did you? |
|
Just what I ordered per e- Salons guidanceAfter following all directions and coloring my hair I had the blahest finish, I had dk blonde copper and a little gold, making it dk.strawberry blonde, was not happy with finish at all! Next day added the toner refresh and next day again after that and had some life to color otherwise ill be discontinueing this color for sure . 0 of 0 people found this review helpful. Did you? |
|
Not at all what I asked forWay too dark, way too brown, doesn't look at all like the photo I sent my "stylist" (which btw you don't get a designated person. I replied to the email sent by my alleged stylist, and someone else entirely replied, because it's just a Zendesk ticketing system of random support employees who probably have no experience in hair color at all). Thankfully I got the demi which in theory will wash out. I won't be trying this again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAAAA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved itLove how the root color and rest of hair color is different, but blends. Root color matches your natural hair more so not so noticable when hair begins to grow. Great coverage! No smell, soft hair 😊 11 of 13 people found this review helpful. Did you? |
|
Love the colorAmazing correction thank you so much for your patience. 8 of 11 people found this review helpful. Did you? |
|
Beware of eSalon's Poor Customer Service and Misleading PracticesI must express my extreme disappointment with eSalon's subscription service. After deciding to try their color plan, I quickly realized it wasn't for me and promptly requested a cancellation before the next charge. Despite this, I was still charged for an unwanted order, and the second shipment was on its way. I reached out to their customer service, expecting a straightforward resolution, but their response was utterly unacceptable. Not only did they fail to acknowledge their mistake, but they also didn't provide any assurance that my returned item was received or processed for a refund. eSalon's so-called "Color Care Team" offered no sympathy for their error, instead suggesting I keep the unopened color for an indefinite period. Why should I keep something I never wanted in the first place? The worst part is their slow refund process, claiming it may take up to 10 days after receiving the return to issue the refund. This is an outrageous delay for an item I never ordered and returned promptly. I'm deeply dissatisfied with eSalon's lack of accountability, misleading practices, and disregard for their customers' time and money. Their customer service has proven to be unhelpful and unresponsive, making me regret ever trying their service. I strongly advise potential customers to steer clear of eSalon's subscription service, as they do not value their customers' satisfaction and employ questionable business practices. Save yourself the frustration and find a more reputable and customer-centric haircare provider. 3 of 3 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJake - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of ou Experts to resolve your concern. Please let us know if there is anything else we can do to help! |