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Custom Color Set
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66,944 Verified Client Reviews |
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Haircolor probably wont work for me:(You did not wait for me to send more info, & my picture, before sending out the haircolor! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDerelys - Thank you for your feedback. We apologize for the disappointing experience you had with us. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayI like everything about the product packaging, shipping time, ease of use and instructions. I wasn't let down until after my hair dried and I could still see ALL my gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBetsy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the colorYes love the color 0 of 0 people found this review helpful. Did you? |
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Better than drugstoreThe color shows up more than drug store brand. I'm happy with the results,it makes my color pop not too much just right. I will continue using it. 0 of 0 people found this review helpful. Did you? |
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Best hair color out thereCompletely colors the gray. I don't need to recolor for 6 to 7 wee k s. Also I save $75.00 every month by not going to salon. I can use esalon product's in the privacy of my own home. 0 of 0 people found this review helpful. Did you? |
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Nice color, not so nice gray coverageEven after my color being adjusted to better cover gray, after just a few weeks they are back in full force. I hardly have any grow out and am feeling the need to do something about all the gray. My drug store brand worked better at keeping the gray at bay! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Using the colorI like the color that I am using. 0 of 0 people found this review helpful. Did you? |
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So far so goodMuch better than the last color. It didn’t mostly rinse out like the last one. Thanks for switching it up for me 0 of 0 people found this review helpful. Did you? |
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Hair continues to come up too red/goldMy hair was a hodgepodge of gray and dark blonde roots and over processed ends. The formula did a really good job of bringing all the colors into a nice blend. I really love the addition of pearl for shine. Even though I cautioned the colorist in my notes that my hair comes up very red, the formula was not cool enough and processed too much red/gold. A neutralizing shampoo helps to tone that down. I sent pictures and feedback and am hoping my next formula will give me the cooler, shiny beige I'm looking for.I'm sorry to say the next formulation and the one after that did nothing to address the brassiness. I'm giving it one more shot, asking for a cooler formulation in hopes that we can get this right. I like the idea of this service. 😊 12/1/17 update: The last formulation came up a Carmel color on my roots. Still too much red, but better. I’m giving it one more shot. I’ve asked for an ash color base in hopes that it will neutralize the red. Surely with all the pigments available to eSalon, they should be able to come up with a cooler color for me. 1 of 1 people found this review helpful. Did you? |
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Not quite the right color yet!We are getting closer to the perfect color. I am anxious to see the next one! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie -We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |