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Custom Color Set
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66,903 Verified Client Reviews |
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Newest colorThank you for listening to what I wanted . My color turned out much better. Before my roots were way too dark and now it’s much better and looks natural. 0 of 0 people found this review helpful. Did you? |
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Great Colour, Shine and softnessMy hair has not shined like this in a long time. Its soft and feels fuller too. It was very creamy and felt oily but without the greasiness. You could feel the moisture in the hair colour as you put it on. The colour is beautiful but didn't stay as dark as initially did. 0 of 0 people found this review helpful. Did you? |
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Excellent!I love the color and the videos made the application process easy. I feel like all of my hair is colored well and evenly. At the end of the process I dumped dye and water over my head, and the dye dripped down my body and splashed on the floor, and I felt like a vampire princess bathing in blood.* It was empowering. My only complaint is that 4 out of 8 of the containers sent to me were difficult to open, at least in a wearing slippery gloves scenario. Next time I'll have to pre-open. *May not happen if you're not dying your hair red. 0 of 0 people found this review helpful. Did you? |
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Love itI got a lot of compliments on my hair color it’s really the color I want little darker then what I want but to cover my gray hair it’s perfect .. I have one comment my hair is thin I can use one bottle for 2 times it’s a waste to through the rest of the bottle where I have some left if only I can use it for 2 applications would that be an option or once I open the bottle I have to use it all ? 0 of 0 people found this review helpful. Did you? |
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GreatIt was perfect. Unfortunately, I spilled some if the developer for the ends color. I still applied it but it wasn’t as uniform but I think it was that spilling and my concern about leaving it too much time. In this case I wonder why should I do? 0 of 0 people found this review helpful. Did you? |
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Less than underwhelmed......by the whole experience really. I had high hopes considering some of the other reviews. I'm 40 years old and have been colouring my grey hair for the past 20 years. Sometimes I do it myself and sometimes I go to the salon. The point is I'd say I'm a dab hand at getting the job done myself. The packaging is cute, but let's face it, you aren't going to be keeping that for too long. I followed the instructions to the letter. The process was SO messy. My vintage enamel bath tub now needs refinishing as it is so badly stained by the hair dye... that has never happened before when I have coloured my hair. My husband is furious to say the least! I'm now slightly irritated by the fact that my next package is on its way, without so much as a 'Hi, how did you get on' from my 'personal esalon stylist' following my trial. I won't be using the dye when it arrives which is a shame as it's a waste of money. Also there is no clear way or customer service contact to end my 'subscription'. Despite the claims, customer service does not appear to be high on the agenda here. All I can say is using Esalon has made me realise that going to the hairdresser to have your colour done is worth every penny. Now how to cancel...wish me luck!.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didn't work outMy natural color is a dark medium blond. Store box color blond turned it brassy light orange (it would be golden at best). I asked esalon for a color that would turn it light Ash blond. I followed instructions to a t. It turned out slightly darker (and a bit on the red side) of my natural color. Not what I wanted. Fortunately, it's not green...I'll take what I can get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlea - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a red tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
I asked for intense copper and I got a tepid blonde-copperMy family didn't even notice I'd dyed my hair until I pointed out, really disappointing after all the faff of dying your hair to find that there's been barely a change and the vibrant colour you were looking for isn't there. It's not what I wanted at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Messed upI was going to cancel my subscription due to grey coverage not working well the past 6 months or so. Esalon offered to give me a free hair color to see if they could correct the problem. I trusted that my color would remain the same as it always has been, but instead of the semi-permanent , they'd simply be switching me to a permanent colorant.... But now my hair is even more messed up! First of all, the perminant dye smells horribly toxic and strong (like eyes almost bleeding, and I don't feel that's an exaggeration, I could hardly breath and had to close my eyes when ever I could during the process) Secondly, they changed my hair color to light brown instead of medium brown and it lightened my roots to an orange color! Omg, I'm so upset and my hair looks terrible... I'll never use them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
BummedI loved the color I was getting when I started this plan. This last one I just got didn’t come out the way It usually does. I’m so bummed about it because I loved it and now my hair is bright red. Not the normal color. I’m not sure what to do. I really don’t want to dye it again. Like I don’t want my roots to break because of so much product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |