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Custom Color Set
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66,944 Verified Client Reviews |
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FadesThe color fades very quick. I do use color shampoo. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Disappointed ☹️I decided to try eSalon after a lot of debate, I’m in my early fifties so have some grey, my natural hair colour is mousey brown so have not been my natural colour for about 4 years due to my greys, I’m now an ash blonde, so I ordered a medium ash blonde as I jump between medium and light ash blonde that way I get my perfect colour all year round I followed the instructions to the letter and found it easy enough to apply so far so good 😊 love the box and how it’s laid out looks very personal unfortunately I now have a beautiful medium golden blonde colour which if I’d ordered golden blonde I’d be very happy with the results, it’s very rich and shiny but this is not the colour I ordered, my friends and family said it looks lovely but I ordered and wanted medium ash blonde, There is definitely no ash in this colour I now have, and I’m going to have to use my blonde shampoo to remove the red, please be careful what you order as it’s obviously a gamble as to what you’ll end up with! I won’t be buying again and will be going back to JF as I’ve never had a bad colour for him, quality quantity worth the price but colour result is definitely not ! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette A. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
i need a deeper shadeI enjoy having everything I need ready at my fingertips. and I'm waiting on my adjusted shade now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTasha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color setBetter than a box dye. Convenient bit fades fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root coverageStill working with colorists to obtain more gray/white coverage. I’m so impressed that they reach out to me and keep trying to make me happy. I’m more than willing to keep trying until we get it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Happy customer!! (Not anymore)Loved this product at first. Would have recommend it to anyone. I got the exact color I wanted. no burning or scalp irritation, easy to apply, the packaging is so cute. But…… after several months of use (every 6 weeks to 2 months I would do my roots) IT FRIED MY HAIR!!! ITS LIKE STRAW!!! I then realized that with continued use it kills your hair. So at first it looked great because my hair was already really healthy. Now after several applications it’s dead, fried. Had better results with L’Oréal and Clairol. And it was less expensive. Canceled my subscription. 0 of 0 people found this review helpful. Did you? |
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Healthy, but dissapointing colour!I had such high expectations, particularly as my hair is quite lightened anyway. Much darker than expected, have discussed with customer services, and re-formulating colour. However condition was lovely, and super easy to apply! Will review once my reformulation has been created, and I have tried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicolle M. - Thank you for contacting us! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We truly value your feedback and look forward to hearing from you again in the future! |
the color is still orange/redproduct is great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great coverageI like the convenience of it. , prep and application very easy. The color did not take around my face. I even applied it twice. Not sure if it this could be fixed. The color was very nice in the places it worked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Lasts 3 washesI had a salon colour and roots were growing in (hi covid)... I decided to give this a try. They suggested demi permanent. After 2 washes I could notice my roots again. After 3 - my roots are back. :( They are less noticeable than prior to coloring but definetely noticable. The good news is - I made no mess on my skin (my stylest stains my skin and clothes so this was greatl!) (because they provide you with protection!!) Packaging makes this easy and specialized. This was worth a try. I will see if I can get something more permanent or refresh with the second containers they add on the first order (in case u have lots of hair). Great price but the price doubles after the first order. I would give it a try. 0 of 0 people found this review helpful. Did you? |