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Custom Color Set
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66,944 Verified Client Reviews |
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You have got to try this stuffI love this product. It is easy to use. The color is great - much richer than a box from the drugstore shelf. My hair looks wonderful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We're excited to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
colorI love the color. After you're done your hair does not feel like straw it's nice and soft and manageable. I also like the shampoo and conditioner that they put in the packages. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We're glad to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
ExcellentI have been using this product for over a year now, extremely satisfied every time, my hair feels healthier now & always shiny, never looks dull, I'd never go back to off the shelf hair dye :) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We're excited to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
ColourMy colour is lovely very natuarl looking,all my friends loved it , try to keep this if i can 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jane! That's great-we are over the moon knowing that your color was a total match. If you ever need help, you know where to find us. |
HaircolorI love your produces. I have order before and loved the color. This one was quite bold. Didn't expect it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear the color was bold. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What went wrong!?REALLY!!! This color always looks great and doesn’t fade but after two weeks I’m seeing the color fade lighter than the rest of my other previous colors. I hope my next order is back to previous quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Liesa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So darkI really love the products, so easy to use and so much fun stuff in the box, I went a shade lighter this time but some how it is so much darker 😱 back to the drawing board. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not my usual colour, did not change it..My hair colour has slightly more red tones, than on previous colours of blonde. Thank God i have blonde neutraliser to cool down brassiness..My hair does have a lovely shine and feels soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear your color hasn't changed. Please check your emails, we got back to you to help you further. |
It didn't workI didn't notice a difference in my hair colour after use. I've dyed my hair at home previously and followed all the instructions, but the dye didn't take. Wanted to love it! Customer service was great. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ends and root colors DO NOT MATCH!!Sadly this has been an ongoing problem in the past despite my notes to my colorist, even after adjustments. My roots are dark and my ends are bright bright bright orange. I would like to think I can provide my results and pictures and trust that the colorist is making adjustments correctly. That does not seem to be the case and it’s getting worse. I truly love the idea of managing my own hair color and touch ups rather than going to a salon but I’m at my wits end. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |