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Custom Color Set
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67,063 Verified Client Reviews |
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Color not as expectedI asked for a light subtle coppery/strawberry color and the dye I was sent made my hair much darker with no tones of red at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
the best products I used at home in the last15 yearsThis product is amazing after they email me and let me know that the colour I chose will not be the best for my skin tone and they offer to send a different colour and an extra one specifically for my root free of charge I was already in love with the packaging before even I apply the beautiful shiny colour I believe the choice was made perfectly for me due to the picture I uploaded while answering the questions before purchase, I highly recommend this product it comes with everything you need in the process of perfect dye at home my hair look healthier than before the colour is very rich and shiny I love it.... 6 of 7 people found this review helpful. Did you? |
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PerfectThe color is perfect... 5 of 6 people found this review helpful. Did you? |
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Love it!!!!This is the best color experience that I’ve had, so far. The quality of the product is excellent and your hair colorist is A ++++. The price is super affordable and aside is perfect, is delivered to your door. What else can you ask for?????? I suggest if you haven’t tried it, go for it you won’t regret it. 1 of 2 people found this review helpful. Did you? |
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Very disappointedI was looking to lighten up my natural dark hair so I decided to give myself a try. The palette offered through the app seems limited in terms of variety of colour for my taste but I decided to give it a go anyway. I chose one of the lightest tones available thinking it would be noticiable change. I followed all the steps, I covered all my hair and waited according to the instructions but the results were far away from my expectations. It has been 5 days since I applied the colour kit and I can't see a difference between my original colour and the formula chosen for me. It's very disappointed and honestly a waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Carolina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we will get back to you to help you further. |
Yikes...When I recieved this color I was suuuuuuuper excited. It looked great until week 3...then...there it was....suuuuuuuper hot roots. I chose a level 3 mahogany brown. My roots...well....they are a cranberry red....what the huuuuuuh? I have since sent photos and a message to my colorist for help with adjusting my color formula to hopefully avoid this in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Went from orange to dark orange..dark blonde went orange brassy.you recommended light brown..oh my sweet lord now a totally dark red brown..ouch. Im 73 and it does zip but make me lookI 10 years older. I STARTED WITH MY LAST PHOTO UGHHH 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great revision of colour thank youI’ve had colour here a few times now, and that last change to slightly darken my root shade, appears to be much better thank you . Really good, when your colour can be tweaked. Many thanks. So much better than box colours in between hairdresser appointments, as I used to wreck my hair with the wrong colour 1 of 2 people found this review helpful. Did you? |
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Perfectly for meSince Covid my color assistant has made it easy for me to have the right coverage for my grays. She has accommodated some of the changes I requested . My color has my hair looking healthy & vibrant just perfectly for me. 1 of 2 people found this review helpful. Did you? |
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Easy to use, beautiful colorThe color is everything I wanted 1 of 2 people found this review helpful. Did you? |