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Custom Color Set
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67,063 Verified Client Reviews |
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Too darkThe color I received is way too dark for me. While the color on my hair is rich, it does not look right with my skin tone, it does not look natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We're truly sorry that our hair color did not provide your desired color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
3rd time a charm - no!I need to cancel any forthcoming shipments of your products. I’ve tried three times and even sent exact formula my hairdresser uses. And you charged me! Went from gold to ash so I’m not sure I could recommend to others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Trial Number 1This was the first time I have used E Salon hair color. I do have a few grey hairs at my temples and the color really didn't pick them up. Also, the color that was chosen for me was nice, but it left my hair looking brassy or having a lot of red tones. I would prefer not using purple shampoo every time I wash my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqui - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Haven’t even used it and I’m already disappointedI placed my first order no problem. It arrived today and the color apparently leaked all over everything in the package. I took photos and logged into my account to figure out where to upload photos of the damaged order as well as to stop future orders. I don’t see anywhere to contact anyone besides to call and I don’t see any option to stop future orders. Horrible first experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonia - We’re so sorry to hear your order arrived damaged. Please keep your eye out for an email from us. We truly appreciate your feedback. |
Colour not suitableI chose a colour that said natural gold. Picture showed dark reddish colour. The actual colour is black. I'm not happy with it. The quality is good though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Beveley! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
color productsI have not used the recent color that was sent because I had an extra box to use which I did, but I will say that I really like the tint rinse and the cape. I wish I had ordered it earlier in my coloring process. I receive many, many compliments on my hair from both men and woman. This color, and I hope the recent color that I had your company change slightly, continues to flatter my freckles and fair skin. I may be 70, but I am not ready to go gray. Thank you for your excellent products! 18 of 19 people found this review helpful. Did you? |
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Best colourReally happy with how the colour turned out, no horrid hair dye smell and really soft 12 of 12 people found this review helpful. Did you? |
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Great service and productI receive my color right when I need it snd the color is spot on. I just love it 13 of 14 people found this review helpful. Did you? |
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Alot betterWas alot better colour but still would like more purple in it 0 of 0 people found this review helpful. Did you? |
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GrayDid not cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |