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Custom Color Set
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66,689 Verified Client Reviews |
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Wonderful products!!! My hair feels so healthy and shiny.You all have won me over! Though the challenge of returning from blonde to my original natural color has been a journey, Your products and service is sensational! Thank you in being ever present through my transitional period! 0 of 0 people found this review helpful. Did you? |
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Best at home coloring EVER!Love this! Much better coverage of grey and longer lasting than any other color yourself products. Color is perfect - well matched to my natural color. Very happy that I tried this out! Looking forward to my next one! 0 of 0 people found this review helpful. Did you? |
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Good colour and strengthUsed today. A good outcome with all accessories included. 0 of 0 people found this review helpful. Did you? |
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Love it!Really pretty color. Love everything about eSalon!! 0 of 0 people found this review helpful. Did you? |
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Love this.I love this product. No more guessing at the store which color should I grab and pray with. I have recommended this site/product to everyone I know. 0 of 0 people found this review helpful. Did you? |
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Not what I requestedI was given 2 stages. 2nd stage was bonus. First stage imagine would be my primary and it was too dark. 2nd stage was perfect. Felt like I was being pushed to upgrade to a 2 stage, more costly kit in order to get color originally requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals! |
Don’t trust salonI’ve previously only used esalon in the past to do my roots in between appointments with my colorist. Had to adjust color a couple of times but not a big deal as it was just roots. I used a medium brown which was similar to my natural color (but much darker than the rest of my hair as I had balayage done). I Decided to take a break from highlights and spare my hairand just do a permanent over all of my hair. I found out there was an actual esalon location where they would do it for me. Great, I thought, this way I could show pictures and speak to a live person and how could anyone mess up an all over color? My colorist didn’t ask many question, I supplied a lot of information she didn’t really listen to , and started to color my hair. An hour later and my hair has gone from being light brown with highlights to black. Not a rich light to medium brown like the pictures I showed but a flat black. She told me the light in the salon was bad and it would look better outside. It did not. Everyone who saw it remarked on how bad it looked on me. I called esalon. They offered to refund my money and give me a credit for one color but basically just suggested using a color stripper from the grocery store and waiting for it to fade. They said they had no way to remedy the solution. They said they spoke to the stylist and she said it was a miscommunication even though I have pictures that say otherwise (I emailed them to friends before the appt to say is this a good reference to show the colorist). I’m very upset. I’m now going to have to get serious color correction which will be a fortune and extremely damaging to my hair. Had she told me what shade she was using I would have said, no way. I never thought I wanted this shade and as we all know things go on darker than they say. Terrible experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNora - We apologize for the disappointing experience you had with our color and studio appointment. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, we see that you have already worked with a color specialist regarding this matter. Please let us know if there is anything else we can do to help! |
Darker than expectedI did the online quiz and uploaded a picture. Was contacted that it was recommended I go no more than 2 shades darker . I was good with just doing two shades. So glad I didn’t go any darker. It’s really dark. I like it but the whole family was shocked. 0 of 0 people found this review helpful. Did you? |
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ColorAsked for more purple, burgundy and my hair is almost black :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Do not like the colorThe results make my hair look yellow and brassy. Please do not send me another kit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback. Upon reviewing your account, we see that a Colorist has already reached out to you to resolve this matter. Please let us know if there is anything else we can do to help! |