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Custom Color Set
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66,689 Verified Client Reviews |
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I was really scared but you got it right on the first try.Not too dark, not too ash and not too red! I'm hooked! Now I am ready to try the highlights. 0 of 0 people found this review helpful. Did you? |
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Hair colorI am very pleased with the hair color match. This company was exact with the questions ask to make a good color. I give the a great five star rating. Thank you so much HAPPY Customer. 0 of 0 people found this review helpful. Did you? |
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PerfectI got this and tried it. First time in so many years that my hair color was back to the original color. It is perfect and I have gotten so many compliments. I followed the directions and it was easy and I love it. 0 of 0 people found this review helpful. Did you? |
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All the tools I need!Love that I have all the necessary supplies to color my hair and it doesn’t make my head itch like other hair dyes 0 of 0 people found this review helpful. Did you? |
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I Love my ColorMy hair was so messed up with over the counter hair color, I love this color that you put together for me. Thank You so much 0 of 0 people found this review helpful. Did you? |
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Too dark for meMy former color, which was supposed to be Dark Blonde, made my dark BROWN, not dark blonde. I hope I am going to like the color I requested. On the plus side, no commercial blondish shade will cover my gray, although it turns the rest of my hair blonde. Go figure! Looking forward to this my shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Jane - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Rich Shiny ColorI loved the color when I first applied my formula, but was disappointed when I washed it for the first time. The color was considerably lighter. I tried to order the rinse but it was out of stock. 0 of 0 people found this review helpful. Did you? |
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Terrible Hair Loss!!!Dear eSalon, I have used your product for several months now. At first it was great I liked the color and the gray coverage. Overtime I began to see increasing hair loss and a terrible waxy texture on my hair. I used it for a few more months to see if it was actually the hair care product that was causing me these problems. And it definitely was my hair loss now, I can see my scalp, After a lifetime of very thick hair. I am very disappointed upset and I will not be using this anymore. I’m aware that it may work for some people but I’ve read a lot of reviews that customers that have had the same experience as I did. Please take me off of your list and end my account I do not want to hear from you again! I am aware that this product may work well on other people but has done me damage. Again please delete me from your system!!!!!!! Tammy Adkisson 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Thank you for reaching out to us here at eSalon. We are so sorry to hear about your experience with our color. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution for you. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Color too lightThis shade is far too light. Also need more ash tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never receivedNever received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback. Upon reviewing your account, we see that an eSalon Team Member reached out to resolve this matter. Please let us know if there is anything else we can do to help! |