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Custom Color Set
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66,689 Verified Client Reviews |
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WonderfulI would recommend this to everyone in fact I have 0 of 0 people found this review helpful. Did you? |
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Good to adjust!My colour had been gaining different tones and behaviours during the recent hot Spring and Summer here in the UK so adjusting my custom hair colour to take into consideration the influence of sun and sea was a very positive decision. I feel the team listened to what I was attempting to portray in an email as to my worries and dislike of the current colour and sent me the most fabulous adjustments in August; unfortunately I did not use until recently as I wanted to avoid colouring in the extreme heat we have been having and to give my hair a 'rest'. The brassy look has all but disappeared, my grey never really disappears but with the new colour it has 'toned' in to a better effect, making my hair look 'natural' and my accepting the aging process with grace! 0 of 0 people found this review helpful. Did you? |
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Great color matchRed is a hard color to match, but it was perfect! 0 of 0 people found this review helpful. Did you? |
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Didn't cover all of my grayMy overall experience with eSalon has been mixed so far. My first shipment was a disaster as one of the bottles leaked during shipping and was not salvagable. So, had to wait for shipment number2. I have pretty long hair and it was daunting trying to follow the directions and not get the product all over me, even with the hair clips, towels, etc. When I finally finished and blow dried, my grays were not covered and that was one of my main concerns. The root color didn't match the ends of my hair, I'll chalk that up to the fact that it's hard to match up new growth to the old when changing a color. However, my hair feels relatively healthy and shiny. I haven't decided if I'll try a second shipment yet. I don't know if I'm impressed enough to go through the hassle again. Pros: Shiny hair, softer hair, good color on the roots Cons: Didn't cover all the grays, color on roots didn't match the ends, the application steps were tedious 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAena - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to get the ends matter resolved. We apologize that you were also disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to also get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Disappointed in the custom serviceI was quite hopeful, but wound up disappointed. I wanted to create some even harmony on the few years of dye and highlights that have left my hair a pretty wide range of shades and stripes, mixed with a bit of grey. I completed the lengthily questionnaire and sent pictures that pretty well illustrated the 'problem'. I was sent a root-covering kit, which doesn't make sense as it would only add one more shade to the mix. The customer service rep made no effort to try to rectify the situation, which seems odd for from a custom hair color company. I returned the kit, unopened. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for your feedback. We apologize for the disappointing experience you had with our color and customer service. We're always looking to improve our service and products, and truly value everything our clients say. We see that a color specialist has attempted to rectified the matter. Please let us know if there is anything else we can do to help! |
Didn't cover gray.I filled out the question form, but it wouldn't let me submit. Anyway, this is what I said... The gray wasn't covered like it was the prior time. The lighter shade was better, but I still felt that it was a little brassy on the top. Maybe I need to keep it on longer (although I did the amount of time in the instructions). I am going to re-color it right away if it isn't too harsh and if it is okay with your formula. Can I have it sent immediately, so I can re-color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLora - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Excellent!Leave my hair beautiful! 0 of 0 people found this review helpful. Did you? |
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First timeThis was amazing and so personalized to my specific desire. The instructions were so easy and the results just perfect! You all know your”stuff”. 0 of 0 people found this review helpful. Did you? |
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PerfectPerfect match and I loved it. 0 of 0 people found this review helpful. Did you? |
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Love itLove the color! 0 of 0 people found this review helpful. Did you? |