|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
turned brassy. did not cover all the greysI want to cancel but can't find where. the color match (even with a headshot) turned brassy in days and did not color my gray as well as store nought brands. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula. Our Color Experts have been in contact via email with more details. |
This company will not leave me alone!First order came with a leak, and I just about ruined my sofa. I contacted the company, heard nothing. Suddenly I received a new kit, but though canceled my account, I continue to get emails. I see my account is still active, though on hold on their site. I to cut all ties to this company and all my information deleted. It does not seem possible. Whatever you do, do not create an account with this company! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We take it all to heart! |
NOT WHAT I ASKED FOR and exactly what I stated before purchase that I did NOT waI specifically asked for dark blond, cool tones and NO brassy, orangey color. My hair is no longer ANY blonde. It’s this Brown, brassy , orange mess! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBetsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We take it to heart. You are backed by our Happiness Guarantee so please look out for an email from us with more details. |
Need grey coverageLike the color but would love more grey coverage 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaritza - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Not what I expectedI was hoping for more purple and it appears what I have is dark brown with red. The application worked great and everything else was fabulous, I am just not happy with the color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for resolution details. We truly appreciate your feedback. |
Best Color EVERi love this darker color. I had some difficulty with the two-step coloring process. My two steps ran together. But i love the color. For my next order I would love to have the same color in only one step. I have not yet had a chance to ry the root touch-up. I just colored a week ago. Thanks so much! 0 of 0 people found this review helpful. Did you? |
|
Custom Color KudosGreat experience with color, covered dark and gray roots and will absolutely use going forward! Price and ease of use makes do at home color the absolute way to go!! 0 of 0 people found this review helpful. Did you? |
|
Was pleasantly surprisedThought I'd give it a shot. It was a lot darker than I thought I wanted, but I really liked it. The packaging was spiffy, and directions as well as tutorials were very helpful. Looking forward to my next order! 0 of 0 people found this review helpful. Did you? |
|
AwesomeThe color was perfect Easy to use 0 of 0 people found this review helpful. Did you? |
|
Highly recomendLove my new color covered all my grays a no bleeding red every time I wash like the ones you buy in the store 0 of 0 people found this review helpful. Did you? |