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Custom Color Set
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66,689 Verified Client Reviews |
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Great productI love the color. My hair has never been so soft after coloring. No more drugstore color for me! 1 of 1 people found this review helpful. Did you? |
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Luv luv luvLuv hair color perfect for me. 0 of 0 people found this review helpful. Did you? |
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Love the product.Easy to apply. Doesn’t burn or irritate. 0 of 0 people found this review helpful. Did you? |
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Fabulous!!I followed the directions, and just did the roots and the emulsion, and I am thrilled with the results. My hair lightens a lot in the summer months from, I assume, the water from swimming, and then, after a few weeks of not swimming, I have darker roots with a few gray strands. In the fall/winer months, I do choose to lighten my roots, however lately, I haven't been wanting my roots as light as the rest of my hair. I want them to blend, and be a little darker, so I do not have to color as much. My results from my 1st use are PERFECT!!! I am hooked. Thank you!!! 0 of 0 people found this review helpful. Did you? |
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Nailed it.Same results as salon-fraction of the time and money. 0 of 0 people found this review helpful. Did you? |
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Lovely presentation , pleased with colourPleased with overall product, hair felt like I had been to salon to have colour done. Hair colour lasted 2 washes, disappointed about this. 0 of 0 people found this review helpful. Did you? |
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DisappointedI have been a member since 2014. The last time I colored my hair it had this nasty feel to it! I had to wash my hair 3 times with my shampoo and that was after using their shampoo! Every time I wash my hair the color is still washing out! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Order cancelled due lack of professional support.Sadly, I cancelled my last order after speaking with Hannah regarding my concerns. My concerns were that I had three, YES, 3! distinct colors of hair on my head. This, after following the e-Salon instructions for covering & correcting my unfortunate "HOT ROOTS". The instructed cover-up/repair was not successful. I ended up with very dark ends, still blazing orange roots, and new growth gray roots. HANNAH spoke to me on the telephone. I called looking for advice and helpful direction. Hannah was very sarcastic, condescending and hostile. She encouraged me to accept a full refund as a resolution. It was extremely obvious she wanted to dismiss my issues and dismiss me personally. This person is NOT an asset to your business. Hannah is especially not equipped to deal with client issues. I am extremely disappointed with the outcome of my relationship with e-Salon. I expected better and I certainly deserved better! I assigned one star for your packaging presentation. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection. |
Good IdeaSeems like it would be a great idea to be able to get your hair dye in the mail without having to remember to buy it at the grocery store. The product unfortunately, didn't work for me. Tried it three times and within one weeks I would have to do root touch up kits. Amyway, just because a.product doesn't work for one person doesn't mean it won't be the greatest product for someone else. Good Luck! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We apologize that your color results faded faster than you were expecting. We truly appreciate your feedback and upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not enough colorI will start by saying that because I have long thick hair I was suppose to receive two bottles of color. I only received one. It is unfortunate because I really wanted the color to work. Hopefully they will get it right this next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re so sorry to hear that you were disappointed by our product. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for a call from us our Expert Colorist who will help resolve this matter. We truly appreciate your feedback. |