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Custom Color Set
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66,713 Verified Client Reviews |
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Colour Error - Over the phone orderI asked for a violet colour online and then called up and spoke to a lady to have it adjusted to have less red in it, She recommended a colour - well turns out its all brown and red and now i seriously hate my hair and don't know what to do with it, I was a lovely golden colour and now i think i may have to go dark brown just to cover the red - I have a very red skin pigment - so i honestly look like a tomato. Must say I am very dissapointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We truly appreciate your feedback and we apologize that your color did not turn out how your anticipated. Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI just colored my hair and is definitely not natural light golden brown! It is a dark brown with some slight Highlights showing through. I hope it washes out because I'm not putting new Highlights in until it lightens up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
DISAPOINTEDTHIS PRODUCT DIDN'T COVER MY GRAY ANY BETTER THAT THE $9 PRODUCT I HAVE BEEN USING. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists can adjust your color to increase grey coverage. Please be on the look out for an email from us with more details! |
I hate itI hate it. I hate how it smells. I hate how my hair feels. And, after using the conditioner to detangle my hair, I ended up pulling half of it out because it was so matted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details on a resolution. |
Color was dullThe color was dull and pricey. Added to buy an additional bottle at almost double the cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCelina - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist will review your feedback, and adjust your next hair color order to ensure we meet your expectations. Please keep an eye out for an email from us with more details! |
colormy color turned out not to be what i chose from color chart. I sent 2 pictures and still was more auburn than I wanted. Hopefully the next order will be improved 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Loved it!Loved the color! I wasnt satisfied with my first box at all but this one was just perfect. The color stayed wonderfully in my hair and looks great! Doing the same color this time and cant wait for my box to get here! Plus with all the discounts and promotions that happen often I am ordering the brush, bowl, and clips set for so cheap! So excited!!!! 0 of 0 people found this review helpful. Did you? |
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Custom color set.I really love these products. I especially like the way it makes my hair color shine. It is very, very close to my own hair color, and it hides the gray very well. 0 of 0 people found this review helpful. Did you? |
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My lightened redI waited to try my new color from esalon so I could let my already colored hair really have a nice color boost, hopefully anyway. The application was easy, received 2 applications, one for my roots and one for the ends as I have long hair. This color is what I hoped for, a nice lighter shade of my red hair. My only complaint us that my hair felt dry and brittle afterwards. I'm hoping that if I give it time and extra conditioning it will feel better. I think it looks very real, natural, like it used to look when I didn't have to color to cover grays. I'm happy as red is a very hard color to achieve in home hair color. Thanks! 0 of 0 people found this review helpful. Did you? |
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Great colour and all the grey completely gone!Even my husband noticed and says it's the best colour yet! (He never normally says anything...) Thank you, will definitely use this again. I'm on the schedule - every 5 weeks. 0 of 0 people found this review helpful. Did you? |