|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
ColourI like the colour but isn’t that what I want it and doesn’t last too much. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Working process not product my hair ! Living in Uk makes it difficult.Colour itself fine .but for me i do not like red tones that my hair throws .however freddie and team rectifying my awkward hair ! .i have every faith will get there in the end ! Easy to follow instructions prompt support customer service and delivery. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Toxic and bad colorA powerful and persuasive marketing effort, but the product does not match the pitch. My color is reddish, not the blond I ordered and moreover, the smell during application was so bad, like an old perm, that I had to open a window to keep my eyes from watering. Not good! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRondi - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was way too dark for me, is quite disappointing.Not a good color match for me... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Sadly DisappointedWas so excited to try this colour. I watched the videos and followed the enclosed instructions. The results were so disappointing. I have two large areas of grey, right at my temples. Like skunk stripes. The dye only VERY slightly coloured these grey areas, and washed out on the first shampoo (using eSalon Big Love Volumizing shampoo.) The colour itself had no dimension or gold tones. I am going to try one more time before canceling completely. I did love the shampoo that was enclosed with the colour kit. That shampoo made my hair shiny and full. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRascalCate - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not for meI sent an email asking that the color be made with a light blonde rather than a medium blonde because I wanted it to have a strawberry blonde look. Well it arrived made with a medium blonde color. I thought ok I'll try it. I was right. I don't like it...it's too dark and not red enough. It doesn't look anything like a strawberry blonde. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
FadingThe color faded and grays came through before 4 weeks. Also grassiness setting in. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJuanita - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Love my color !I am so happy I found esalon. Thank you for being such a great company. I’ve had two orders so far and both have been exactly what I asked for . Its so nice knowing if i have questions or want to change anything youre there. Ive found the online videos to be very helpful along with the instructions. Thank you esalon! Please dont ever stop this service! 0 of 0 people found this review helpful. Did you? |
|
PerfectIt was the exact color I had invisioned when I decided to embark on the esalon trip. It is an absolutely rich mahogany with slight copper undertones that compliments my skin and eye color. 0 of 0 people found this review helpful. Did you? |
|
My first color!I love the shade it's perfect. The product did leave my hair feeling dried out. So far the color is lasting. 0 of 0 people found this review helpful. Did you? |