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Custom Color Set
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66,713 Verified Client Reviews |
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AmazingThank you for keeping me away from eggplant colors. High school was rough. 0 of 0 people found this review helpful. Did you? |
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Rich colorI love the deep rich color results that I got. The only downsize was the processing smell. 0 of 0 people found this review helpful. Did you? |
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There has been a change in the productI've been using esalon for probably 5+ years and love it, but as others have mentioned in previous posts, the formula has changed. To remove the product from your hair is really difficult and has been for the last 2-3 times that I've used it. This was not the case before. There is not enough shampoo provided to remove all of the sticky, icky feeling residue. 0 of 0 people found this review helpful. Did you? |
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Not my desired colorI'm considered a "natural red head" but my natural color is kind of a strawberry blondish brown...? I really wanted to have a copper orange red. So I went with Intense Copper... but ended up with just an auburn red, with copper orange-ish hue when the sun hits it....... :( I've never been able to achieve the color I desire... I was really hoping by trying this with a "personalized colorist" and adding my picture of my natural color I'd get a better match. It's not all for not... I've this type of color before and know it will fade out nicely.... but just really was hoping for this to be IT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Nice kit but color didn't hold.I've only shampooed twice since I colored, both times with the shampoo sent in the kit, my color has already drastically faded. I'm so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn -We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ProductI don’t know what is in the color to do this but I am having a very hard time rinsing it out. it’s almost like a Vaseline consistency. I have to literally scrape it out of my hair with my nails. It hasn’t always been this way I have been ordering from esalon for about a year now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DOSE NOT COVER GRAYSTILL IS NOT COVERIN THE GRAY IM THE FRONT PART OF MY HAIR 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not for meI'm not happy with this system. I can get the same thing for less money at the drugstore. Furthermore, I was under the impression I made a one-time purchase. And wanted to wait in see if I planned to continue. The results were unremarkable. And now you claim I'm on a 4-week plan and you have made the cancellation buttons hard to find. My point is, I'd like to cancel. And I'd like my money back, since you "100% guarantee, or it's on us!" 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
From fearful to fabulousFrankly, I was afraid when the kit arrived. It took me months to pull away from "the little box." But I needed a better option...the grey was becoming too apparent and I just didn't have time to go to my hairdresser who is more than 1 hour away. And so, finally, I did it. And I am so glad that I did. The results are perfect. Thank you. 2 of 2 people found this review helpful. Did you? |
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Loved the whole experience!The ordering was quick and easy. There were so many detailed choices for personalized color which made the process feel very individualized and unique for me. The package arrived within a few days, and included everything needed to make hair coloring at home a satisfying experience. Some details I appreciated: the odor was pleasant, not overbearing like drugstore brand colors; the formula was thick enough that it didn't drip like other brands do; the step by step instructions with diagrams were helpful; the two pairs of non-latex gloves, stain guard, stain remover, and shampoo and conditioner were the little extras that made the kit feel special; the packaging itself was even nice! End results: soft, shiny hair, covered my grays, and I love the color! Five stars for attention to detail, personalized colors, and overall great experience! 2 of 2 people found this review helpful. Did you? |