|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Didn't cover my grays.... 😕I haven't colored my hair in probably 5 or 6 years...I like my natural color.... but now that I have gray friends everywhere, I thought I'd give it a shot! I did a lot of research on which product to buy, because I've heard my mom, aunts and other people say that gray was hard to cover.... finally settling on eSalon because of the specialized products and amount of detail they provide... And, well, it is hard. Obviously. Because here I am with dyed hair, color is kindof okay... but still have the grays. And, I paid extra to get the bowl, cape and mixing tools, etc...(planning to continue ordering with autoship) but never got them. So I cant really provide a review for those. Better luck next time maybe?? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsOlivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
lovely productIlike the colour but I get same results with colour I used to buy and it gets much cheaper otherwise I like your product :) But Thank you very much 0 of 0 people found this review helpful. Did you? |
|
Great colourDefinitely need both bottles with long hair! Colour was great. Very rich and multi faceted. A month later it has faded a LOT though. 0 of 0 people found this review helpful. Did you? |
|
Hate itI have tried repeatedly to cancel this account. The robotic system just mindlessly continues to contact me about my next order every few months. I'm ready to report it to the New Mexico AG as a fraudulent business. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarolyn - Thank you for your feedback. We apologize for the disappointing experience you had with cancelling your Plan. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair turned to silly puttyEverything was fine till I went to rinse out dye. My hair turned into a blob of rubber. It was not penetrated by water. The water solidified it. After panicking, I reached for the strongest shampoo I could find & was able to dissolve the congealed blob section by section. It was a frightening experience. I worried that the blob was dissolving my hair & wasn’t sure how I was going to get to out. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointing after a first great experienceI made a first order for a semi-permanent light brown and I was so impressed with the colour and everything. I recommended eSalon to my sister. She got a permanent darker brown/soft black. I helped her to apply the colour and it was a disaster. Like another customer, Laurie, despite following the instructions to the letter, when I tried to rinse my sister’s hair color, her hair seemed caked with glue. I used your shampoo and conditioner, then another shampoo, then an oil-based shampoo but her hair still felt gross and the water was still dark. After an hour in the shower we decided to stop washing as there was no improvement. We used a towel instead to tried to remove the ‘glue’ attached to the hair, applying lots of force. After another half an hour of this, there was still a slick coating on my sister’s hair. I was mortified by this. I had suggested your company to her and convinced her to give a try. But her colour was totally different from the one I received. I thought something was not quite right even when I mixed colour and developer for her - it smelled bad, like ammoniac, rather than nice like on my first experience. The glue effect went away after almost a week of vigorous shower and towel massaging. She looked messy and gross for almost a week. This is not acceptable! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCristiana - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Don’t like itThe color is awesome but it dried out my hair. I left it on for the correct time period. My hair now feels like straw, it never felt that way from the store bought brand 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJean - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ColorThis color is not a color. It is not me at all. It has no red tint to it. Please do not send me anymore of this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grays still thereHi while the color was ok it didn’t last any longer than other boxed color I had used before. Also very hard to rinse from hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarlene - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Great colorThe color is so true to my natural color, as I age my hair gets more dull, this color rejuvenates my hair and make me feel more confident and youthful. I get compliments almost daily 0 of 0 people found this review helpful. Did you? |