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Custom Color Set
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66,736 Verified Client Reviews |
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A miss for meI used the light set along with a fall adjustment color this month and it was a miss for me. I have used your salon for quite a while and I expected much more than I received. Also... the pricing for the light set is considerably higher than it should be. The misses: Not enough color to do a full head of hair for a seasonal color adjustment. The light set needs to provide more detailed instructions and a better way to separate the pieces of hair that the light set was intended to be applied. Balayage for home colorists is not easy..... I needed more support/ direction from your salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiki - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Insufficent coverageInsufficient pigment/coverage of white hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn’t fix issue as weellI have old highlights and was given 2 separate colors. The end color was pretty but the highlights still showed through a lot Not as blatant but it was still quite noticeable. I was a little sad but I do like the end color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
red didnt takethe red was on my gloves and my head, but my hair is still brown as can be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great color. Unusaly hard to wash outThe color I went with is amazing. I did leave it on about 10 min longer than the instructions stated but I had a hard time getting it to wash out. I scrubbed and scrubbed with both the shampoo and conditioner but I could only get it to really come out with a towel. It had turned into a Vaseline texture and just sat on my hair. I had to use my nails to scrap it off my roots and finally a towel. I'm not even sure if it fully washed out. Maybe it is supposed to be like that but I didn't see that in any of the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Ease and BeautyMy hair color is exactly what I wanted. It was easy to do, lots of shine and bounce to my hair. I highly recommend eSalon! 0 of 0 people found this review helpful. Did you? |
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Fantastic color coverageThis coloring system works very well and it leaves my hair shiny and soft 0 of 0 people found this review helpful. Did you? |
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Very happyI'm new at coloring my hair but my bangs were turning white while the of the rest of my hair wasn't, so I thought it would be safe to try eSalon since it wasn't a lot of hair. The colour was a perfect match and it was surprisingly easy to do myself. Affordable, beautiful, easy colour job. Highly recommended! 0 of 0 people found this review helpful. Did you? |
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The best colorI am so happy with the color prepared for me. It is rich, soft and radiant, nothing compared with commercial products. Love the follow up by email and a phone call. This is a superb service. 0 of 0 people found this review helpful. Did you? |
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LOVE IT!COLOR IS PERFECT! Love the ease, convenience, tweak ability & price!! 0 of 0 people found this review helpful. Did you? |