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Custom Color Set
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66,925 Verified Client Reviews |
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Please DO NOT send me anymore hair colorsI didn't care for this product at all. Tried twice and each time color turned my hair orange. Not only that, but I explained to the person mixing colour for me that my hair pulls oranges, yet they still give me colors that turn my hair orange. I don't want to use this product anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Was hesitant to order color by mail.I absolutely love my color. Pleasantly surprised at the outcome of my lovely hair. The products were laid out in the box so as a three year old could do their hair if they could read. The whole process was so simple and user friendly. There was even a sticker to attach the directions to the mirror while doing your hair. Very clever. I will continue using this product because I love the ease of the product and most of all I love how it makes my hair look and feel. I've had so many compliments on my hair and I love the attention my hair has been getting after only using the product one time. People really do notice nice hair. Thank you eSalon. 58 of 60 people found this review helpful. Did you? |
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Love ❤️I’ve been coloring my own hair for well over 20 years and can’t express enough how well you products are. They’re simple and tailored exclusively for each individual. I’m thoroughly satisfied and hope to explore more of your products. 0 of 0 people found this review helpful. Did you? |
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Beautiful colourI was quite concerned when, after placing an order, I realized the colour kit was coming from America but I need not have worried. It was delivered very quickly to my home in Derbyshire, England. The procedure was simple and the colour and condition beautiful. 0 of 0 people found this review helpful. Did you? |
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SorryThe color came quickly but it wasn't quite right for me, though this is not esalon's fault. In general, I felt the product was a little difficult to use, what with first applying to the roots area, then the rest of the hair. The worst part was pouring the remaining product mixed with water over my head in the shower. I promptly got it in my eyes and had to rinse them thoroughly--my fault. The main thing is, I found the color to be no better than a product I have used previously so it's not worth it for me to continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiann - Thank you for your feedback. We apologize for the disappointing experience you had with your color application. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not likeI was suppose to go a medium blond and it turned out darker than I have ever colored my hair, it doesn't even look good on me, very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gummy and sticky hairI'm honestly mad at myself how long I used this for. The first time in 5 years I was unhappy with my color they ignored my complaint and I did not get a refund or replacement. I picked up some Garnier to attempt to fix my roots and was amazed my scalp did not sting and my hair didn't require rinsing for 20 minutes...and then over and over to get the gumminess out. Sometimes I had to use dish soap. This stuff is all I had used so I didn't know how awful it really was. I have unsubscribed, thank goodness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Custom ColorThe color of my hair is exactly what I expected. 0 of 0 people found this review helpful. Did you? |
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I love it!The color was exactly what I was wanting and my hair doesn’t feel damaged at all! 0 of 0 people found this review helpful. Did you? |
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Custom colorLoved how well I was prepared with videos and all of the easy instructions. Made it a breeze. I was so nervous but it turned out great!!! 0 of 0 people found this review helpful. Did you? |