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Custom Color Set
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66,736 Verified Client Reviews |
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color setLeaves my hair too dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
It was terribleThe dye will not come outta my hair I have washed it 4 times and my hair is still messed up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicolette - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Meh...Color on repeated order has a heavy red hue which wasnt represented in my standing original request which was for black with hint of blue. The product received and applied turned out to be reddish black. -Not the requested color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Drafted money and didn't have my permission to do so.I ordered one hair color and now your billing me every month for hair color...I didn't give you permission to draft my account so for the month of October you took money from my account you owe me my money back.....I will be reporting you for scaming me out of money....Do not send me any more color and you are NOT to draft from my account.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a customer service representative to resolve this matter. Please let us know if there is anything else we can do to help! |
I love eSalon & the original color the stylist made for me.The original color had like 75% violet/purple in the mix. I would like to see more percentage of this violet shade but do not know how to ask. I will call soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
One Star only!Your E-Salon hair color did not cover my gray roots. Your, colorist made an attempt to make some changes with the color and length of time for color to stay on the roots. This was the second attempt and it is apparent the your color is not working on my hair. The ends look great but it never covered the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Request for Slightly Lighter ShadeI had asked the colorist to mix a slightly lighter shade as I want to achieve a lighter colour over the next year but gradually. Colour was spot on with great instructions customised to help me achieve my long term aim. Very happy. I'm a customer for life. Thank you. 0 of 0 people found this review helpful. Did you? |
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Color is perfectThank you the brassy is gone, you hit it right on Amazing 0 of 0 people found this review helpful. Did you? |
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Loved it!!!My first time using this product. I absolutely love it! I use to buy hair dye from walgreens,etc.not anymore.this product covers all of my grey and looks and feels so beautiful.thank you 0 of 0 people found this review helpful. Did you? |
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I loved it, and it's so easy!Gentle color, excellent instructions, and long-lasting! The color was perfect, and specified to my needs. I was worried about my fine, dry hair, and wanted to be careful. It was very gentle and turned out beautifully! I love how they analyze a photo, along with your requests, to help them zero in on your color requests! Most important, they are speedy with their responses to any questions, and reach out to be sure that you're satisfied. Excellent idea, excellent follow through! You guys rock! Thank you!!! 0 of 0 people found this review helpful. Did you? |