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Custom Color Set
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66,925 Verified Client Reviews |
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Color is Everything!The color I chose for my hair hides all the grey, and everyone loves the color on me. It has a bit of red highlights to it just like I was back in high school! 0 of 0 people found this review helpful. Did you? |
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100% gray coverage without damageI must admit I was a little frightened to give up control over the color. I have to say I was frightened for no reason. Everything that I expected I got. The most important thing for me was the gray coverage. My hair was soft and manageable after coloring and I didn't have a gray hair in sight. That is all I can ask for. Thank you so much!!! 0 of 0 people found this review helpful. Did you? |
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They listen to your feedbackI have tried two different colors and they really do listen to my feedback. 0 of 0 people found this review helpful. Did you? |
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GREAT GREAT GREAT !!!I WAS NOT THRILLED WITH MY FIRST COLOR. I SENT AN EMAIL EXPLAINING WHAT I WANTED MORE OF. (IT WAS A CRAZY WEEK THAT WEEK SO I COULD NOT CALL) WELL MS JENNIFER LISTENED TO ALL THAT I SAID AND TRIED TO EXPLAIN AND THE ORDER WAS SHIPPED. I AM THRILLED TOTALLY.. THUMBS UP!!!!.. I LOVE IT.(MAYBE WHEN SUMMER COMES EVEN A BIT LIGHTER) LOL. I CAN NOT THANK YOU ENOUGH....jUDITH 0 of 0 people found this review helpful. Did you? |
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Still tryingI am still working on the how to get a uniform color between the roots and the rest of my hair. I think I need to leave it longer on the rest of my hair after it has set on the roots. 0 of 0 people found this review helpful. Did you? |
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My new colorI finally found color that's the color of my original hair before the grey set in!! 0 of 0 people found this review helpful. Did you? |
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See the results at my Instagram @Nennyg2015Pros: * the survey questions at the website are very especific, so they get a better understanding of your hair without actually having to go there. * Their detailed instructions are so helpful. * There were two bottles, one for the roots and another one for the ends. * I like it when I'm giving detailed information, and this kit explained the percentage of brown, violet and gold tint on each bottle. Cons: * although the first kit was only $10 + shipping, the second kit is $20 + shipping and it's only for the roots. * There were too much left overs from the roots bottle, and the instructions clearly explained that applying it to the ends would left your hair with darker results ... :/ ... I hate wasting anything. * I wish the gloves were longer, although I always get my hand stained, I hate having stains in my forearms. Overall is a very rich natural looking brown color, I'll keep with this one during the fall and winter. 0 of 0 people found this review helpful. Did you? |
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Anybody Home?Very disappointed in product considering price point. Sent a good photo of light blonde lavender color. Tried to match up color as best as possible. Product turned my hair burgundy, only washed twice a week and color last was very poor, leaving me with a dark brassy blonde. Sent a letter to get help along with photos to no response but happy to send me that color again for $28, would rather invest in a salon. Customer service is a high priority to me, if you can’t do that what’s the point of investing in your product. You also have to contact them during their business hours to unsubscribe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
DisappointedThis really didn't work to provide a rich, saturated color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was great, ammonia smell was strongThe color my stylist created was perfect for a first attempt! Loved the color. The gray coverage seemed good as well. However, the ammonia smell was very strong, and I noticed more breakage than normal which was disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |