|
Custom Color Set
|
66,754 Verified Client Reviews |
|
Sort by: |
|
See the results at my Instagram @Nennyg2015Pros: * the survey questions at the website are very especific, so they get a better understanding of your hair without actually having to go there. * Their detailed instructions are so helpful. * There were two bottles, one for the roots and another one for the ends. * I like it when I'm giving detailed information, and this kit explained the percentage of brown, violet and gold tint on each bottle. Cons: * although the first kit was only $10 + shipping, the second kit is $20 + shipping and it's only for the roots. * There were too much left overs from the roots bottle, and the instructions clearly explained that applying it to the ends would left your hair with darker results ... :/ ... I hate wasting anything. * I wish the gloves were longer, although I always get my hand stained, I hate having stains in my forearms. Overall is a very rich natural looking brown color, I'll keep with this one during the fall and winter. 0 of 0 people found this review helpful. Did you? |
|
Anybody Home?Very disappointed in product considering price point. Sent a good photo of light blonde lavender color. Tried to match up color as best as possible. Product turned my hair burgundy, only washed twice a week and color last was very poor, leaving me with a dark brassy blonde. Sent a letter to get help along with photos to no response but happy to send me that color again for $28, would rather invest in a salon. Customer service is a high priority to me, if you can’t do that what’s the point of investing in your product. You also have to contact them during their business hours to unsubscribe. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
DisappointedThis really didn't work to provide a rich, saturated color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was great, ammonia smell was strongThe color my stylist created was perfect for a first attempt! Loved the color. The gray coverage seemed good as well. However, the ammonia smell was very strong, and I noticed more breakage than normal which was disappointing. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHolly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Why?Though I love the custom color, my hair came out so dry and gummy. I was so excited to try this and I was already planning my next order. Although the color was amazing I'm not sure I will risk my hair again. UPDATE*** Thank you so much Sarah!! The trick worked wonders! My advice is women do not assume you know how to dye your hair!! Read the instructions!! 0 of 0 people found this review helpful. Did you? |
|
Absolutely love my colorIt's been Maybe three or four times we've adjusted my color. U guys nailed it. I absolutely love my color and I do it myself at home so I love it even more. I do color and highlights and I just love it. Thank you for working with me. 0 of 0 people found this review helpful. Did you? |
|
Love it!Easy application. Excellent results. I will never go back to store box color! Thank you eSalon ❤ 0 of 0 people found this review helpful. Did you? |
|
Great color!!My daughter in law was a stylist and she helped with the color. She was so impressed with all the things I bought and how nice the color has been, she’s recommended oyou to her mother. 0 of 0 people found this review helpful. Did you? |
|
I love being able to color my own hairIt is so easy to color my hair at home. The box comes with what I need to get the color done, and I love the love the color! 0 of 0 people found this review helpful. Did you? |
|
Awesome and Easy!!Love this product quality! I used to pay so much more and it wasn't any better in quality. Previous salon colors didn't last as long. The color is multi-dimensional and highly complimentary! 0 of 0 people found this review helpful. Did you? |