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Custom Color Set
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66,921 Verified Client Reviews |
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Love the color, just need a slight tweak to make it 5 stars!I love the color, just would like to make a slight change to make it closer to what I would like. I'm hoping wanting it lighter won't be a problem. Thanks! 0 of 0 people found this review helpful. Did you? |
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ColorSeems to remain brassy 0 of 0 people found this review helpful. Did you? |
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Do not listenI have been saying my roots are too orange for months and don't add copper to my colour and you send the exact same mix. So sick of hot roots and not looking natural I will go to a professional salon so they can fix this mess of a colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
would rate 0 starsThis product made my hair feel dry and dirty. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Just okayFollowed instructions to a T, but it did not cover my grays so unhappy with product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair falling outTo harsh it burns my hair and it comes out in clumps. I won't use this last order you sent me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarin D. - We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
I can’t get the conditioner out!!!I love the colour and the system and the ease of it being delivered etc. All of that is great, and the price isn’t bad either. However! I’ve just dyed my hair for the second time and again struggled to wash the conditioner out?! The first time I did it, about a month and s half ago, after drying my hair I had that waxy/knotty feel when you don’t quite wash the conditioner out properly, so I figured I was just a bit slack. With that in mind, this second time I rinsed like hell!! I got our, towel dried my hair... and still felt remnants! So I rinsed again. . . Still remnants!!!! And so I rinsed again and went to dry my hair to find it was so Knotty and waxy and wouldn’t dry properly and clearly still full of Product. So I went back down to the bathroom and decided i would try just washing it with my Normal Shampoo and conditioner, my boyfriend even helped!! And afterwards it felt a lot better while wet. Upon drying my hair for the second time I felt the greasy waxiness STILL in my hair!!!!! I’ve given up for the night now as it’s onky really in the ends now so I’ve plaited it and will give it another go tommorrow. But that’s three hours of my life I’ll never get back... not impressed with that. I’ve been washing and dying my hair for 10 years and have never had this problem before? I’m baffled! And it’s such a shame as the system & colour itself is really good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I loved the color, it was new for me, they even matched my hair to my eyebrows!I was amazed that they got so close to my natural color that they matched my hair to my eyebrows! I was giggling that they had gotten it so close that I matched and my roots and the rest of my hair all blended together coming from over processed bleached blonde hair! They had toned everything down and my roots and they rest of my hair are all now one color and it is so shiny! Not the usual dull after one wash. It lasted and lasted. And there was plenty of hair color too! I have long hair and there was more than enough hair color I wasn't shaking and squirting air to get enough to do the ends. I had plenty to saturate my whole head and the color was fantastic! 152 of 160 people found this review helpful. Did you? |
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Good colorFast and easy to use! 1 of 1 people found this review helpful. Did you? |
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I love esalon!Esalon has been a lifesaver for me. The color is great and doesn’t harm my hair at all. I’m fact the texture is better than before.Ist Shinier than it has ever been. I love it and I love the convenience of doing it at home. So easy. 0 of 0 people found this review helpful. Did you? |