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Custom Color Set
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66,925 Verified Client Reviews |
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RatingThis is the second time ive used the product, and both times it covers well but it lesves my scalp extremely greasy and the ends are really dry. I have followed the instructions as directed and had to wash my hair two extra times to get the greasiness out. Can't say that i like the product and won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christine! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not what I expecetedI was hoping to eliminate my 2 step process of lightening and then adding red semi permanent but with my choice of red, we needed to still continue a 2 step process. The colorist was extremely helpful and informative. She lightened my roots and then added a red color boost formula on the ends. The color boost red was much redder than the roots and the next day when my hair was fully dry, you can see the line of demarcation between the 2 shades of red. The overall boost color also didn't last more than 10 days and I only shampoo weekly and cowash every 2-3 days. I really wanted this to work out but I suppose with the color I am used to and want to continue with, I have to go back to my previous method. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Crystal! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CopperI've been using this same custom color forever. I get a lot of compliments on how shiny my hair is. The color is getting easier to use also. They thickened it up so you don't have to worry about it running. 0 of 0 people found this review helpful. Did you? |
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Hair Color at its BestI've been using eSalon for 4 years. I was frustrated with the lack of consistency with store bought color. My eSalon color is perfect every time. Even my stylist can't tell that I color my hair - it looks that natural. When I'm ready for a change, I can trust that my colorist will give me exactly what I envision. Best value and quality! 0 of 0 people found this review helpful. Did you? |
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PerfectThis is absolutely the best color for me. Thank you for helping me find the right one. 0 of 0 people found this review helpful. Did you? |
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Formula changedI would like to thank Jennifer for the change in my formula. It is perfect , exactly what I was hoping for 0 of 0 people found this review helpful. Did you? |
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Custom Color Set Great product!I appreciate this company's communication and attention to detail on customer preference. The color always is what I hoped it would be and the consistency of the product is good and easy to apply. 0 of 0 people found this review helpful. Did you? |
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BeautifulWhen I used my product that was made just for me to my specifications, I was happily surprised. My hair looks natural and feels so soft 0 of 0 people found this review helpful. Did you? |
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Best At Home Color I Have EVER Used!I’ll admit I was skeptical. I had some previously, less that perfect, experiences with at home color. I was at the point of booking an appointment at a salon. I decided to give eSalon a try based on a Facebook recommendation from a friend. I wanted a light brown color to cover my gray and not look brassy. As I waited the 30 minutes, my anxiety grew, looking at the dark color of the product I had applied to my roots. I wanted a beautiful, shiny, golden LIGHT brown, not a dark brown or a brassy reddish brown. I was worried. After following the directions provided, which were unlike any I had ever seen with at home hair color, my results are better than I had hoped!!!! I am beyond thrilled. My hair not only looks fabulous but also feels fabulous! You have gained a loyal customer!!! Thank you eSalon! 1 of 1 people found this review helpful. Did you? |
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No other place to communicate - Not sure I want to reorder until we communicateI liked the original color better - when the adjustment was made for a "little less red" it ended up way too dark and I do not like it at all - The original just looks too red and tinny in the sun. suggestions? If none, I much prefer the original - I have an appointment to "fix" what I have now -- I know this is a bit of a process so thanks for working with me 15 of 16 people found this review helpful. Did you? |
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Response From Our ExpertsHi Deborah! Thank you for your feedback on your color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |