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Custom Color Set
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66,934 Verified Client Reviews |
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Great colorNever had a problem with their color and my red never fades like other brands. 0 of 0 people found this review helpful. Did you? |
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Color changeWas a bit lighter, liked it! 0 of 0 people found this review helpful. Did you? |
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The perfect color adjustmentI asked for a little more red and you nailed it! I am getting rave reviews! I am recommending you to all. 0 of 0 people found this review helpful. Did you? |
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Not happyThe colour has left my hair dry and brittle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Patricia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Probably won't continue usingI've used this product twice now and the color is fine. What is really hard to take is how incredibly messy it is. It stains everything it touches and it's fairly liquid so it does splatter a lot. Skin (even with blocker), porcelain, floors, pillows ... anything and everything. I have to be VIGILANT about cleaning as I'm going. 6 weeks after, it was still bleeding out of my hair and the roots that it touched up became reddish. I love the way I can customize and the recurring shipments, and the materials it comes with are all very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Annie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not SatisfiedTried it, did not like the two color processing. Not for me would like to cancel order, not clear on website how to reach out to you to do this. No link about cancelling future orders. Please contact me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Monica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us for further information. Thank you for your time! |
Unsatisfied customerI do not like the product. It is no different or better I should say than Loreal which stayed on longer. I used ur product n it barely covered all my grey n lasted 2 weeks! Cancel any others n refund my money on the one I just received November 30th 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rosa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Black to nothing in just 3 weeks!It was pretty for a few days ofter sever washes, thats it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Chrystal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Love my colorI wasn't so sure about this online thing, but I'm willing to try anything once. So glad I did!! Everyone comments on how "beautiful" my color is. Happy!! Update from April 20th, 2017. Now it’s December 2nd, 2018 and I’m still a happy and very loyal customer. I’m so impressed with this company! The stylist are amazing if you have questions or would like to change your color, they are on it! Even if your like me and really don’t know what your doing. They are still patient they’ll even call you to make sure they understand what your trying to say. My (9 year old) daughter and I buzzed our heads back in January 2018 and donated to Wigs for Kids. I wrote eSalon to let them know I wasn’t going anywhere, I just don’t have any hair to color right now, I wasn’t sure if my account would be deactivated due to lack of use. Instead of a simple reply back I got a heartwarming email in response addressing both myself and my daughter, how selfless we were to donate our hair (her little face lite up when I read her the email), and to show that they support us they said my next order was on them! Wow, what a wonderful company! I will forever be a loyal customer. 0 of 0 people found this review helpful. Did you? |
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I am so happy with this product!I love my colorist! Always listened from my first color package. Got it perfect on the second one! I was ecstatic! The color makes me feel so much better about myself and I love how it makes my hair feel after! So happy that I found this! Thank you! Thank you! Thank you! 0 of 0 people found this review helpful. Did you? |