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Custom Color Set
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66,818 Verified Client Reviews |
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Great productCovered my grey ass well as the professional at a fraction of the price. Instructions are easy to follow and when I wanted to change the color slightly they did great with what I asked for 0 of 0 people found this review helpful. Did you? |
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Beautiful colorEasy to follow directions. Perfect color that looks completely natural 0 of 0 people found this review helpful. Did you? |
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Awesome Color!I have to admit that i was skeptical at first about this color! When it was applied to my hair it was WOW! It is the best color ever. I got lots of complements. I love this color! 0 of 0 people found this review helpful. Did you? |
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Excellent ColorThis color was a perfect match for my hair. I had to get my husband to help me apply the back because it would have taken me 40 minutes to apply the color to my roots, because I have really thick hair. But that's just to be expected. Amazing color. 0 of 0 people found this review helpful. Did you? |
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Better coverageI got better coverage with the additional time on my hair. 0 of 0 people found this review helpful. Did you? |
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FadesI gave it another shot but the color fades so quickly even using a special shampoo. Love the initial results but very disappointed in the color after 3 washings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Does not cover gray as well as advertisedI left the color on longer as instructed, still does not cover 100% of greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Results not as expectedMy natural hair color went from healthy soft blond to full head of shockingly white. I wanted to add color back to soften the white to more of my natural color and sent a picture of my white hair. I used my custom esalon as instructed and it turned out pink. Not sure what can be done at this point and there doesn't seem to be a way to contact eSalon for help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong color did not color rootsThey mixed too much copper and the sample test did not change hair color at all especially to darkest roots. Was sent USPSwhich I di not like and was left at door outside in 15 degree temperatures. Extremely disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re sorry to hear that you were unhappy with the results of your custom color strand test. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
As good as or better than the salonI was really impressed with this product. I have had my hair colored both at home and in the salon. I have not had a time that my scalp didn't get irritated from the chemicals until I used eSalon Custom color set. I was also impressed that I didn't have the color on my scalp and face like I have had with even the salon. The skin protection really did its job. I am definitely going to continue using eSalon for the custom color set. Great job! 1 of 1 people found this review helpful. Did you? |