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Custom Color Set
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66,818 Verified Client Reviews |
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Excellent ColorMy stylist listened to what I wanted and issues I was having, made the best color choices for what I wanted. Subtle and natural results! 0 of 0 people found this review helpful. Did you? |
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The products work fine for meMy hair start to grow after I use the products twice 0 of 0 people found this review helpful. Did you? |
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Something has changedI've always really loved my esalon hair colour. It had very little odor and I always loved the way my hair felt even right after a colour (which was a first for me). For the past several colours, I have noticed a change. The colour feels really waxy and is really difficult to rinse off after a colour. I don't love the way it feels as I used to. I hope that things go back the way they were or I will have to look for a better product. On a positive note, I've always experienced friendly and efficient service whenever I've called or made changes to my product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Pictures from Dec 3 message to you, which would not send previously.Just sent the latest pictures of my hair color to go along with my Dec 3 message to you. 0 of 0 people found this review helpful. Did you? |
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Nov 5, 2018 orderNot happy it's way to dark and went back to two orders ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDora- We're so sorry to hear that your recent color application did not deliver the results you were seeking. It appears that you had a color consultation with one of our colorists earlier today to help ensure that your next application will deliver your desired result. Thanks for taking the time to share your feedback! |
Not enough product to cover my hairMy hair is now below my bra line so i had to stretch i set really thin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- Thank you for reaching out! We're sorry to hear that you feel you haven't been receiving enough product. Additional color for longer hair is always available for purchase if it suits a client's needs and color goals. It appears that one of our colorists has reached out via email earlier today to help determine your next best step. Thanks again for taking the time to reach out! |
Worst customer serviceI received my order and when I applied it the color was the previous color. I was upset since I did go into the salon to have them match the color. I emailed them and got a sarcastic email back. I called and was told they send the correct order. What would I like them to do. When asked to speak to a manager I was told she was busy and she would tell me the same thing. Rude customer service... I understand making mistakes but just admit it and fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- Thank you for your feedback. We apologize for the disappointing experience you had with our color and service. We're always looking to improve, and truly value everything our clients say. It appears we have reached out to discuss your color and any concerns. Thank you for taking the time to reach out! |
Not the color I was thinkingHello. I finally tried my color yesterday 1 of 3 I have bought. It was too red and not what I was hoping for. But thank you for trying. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Softest my hair has ever been!I’m hooked. It made me feel like I was a professional. I have been telling anyone I know about eSalon & the easy, fun experience I had. I’m so impressed by the beautifully, silky goodness it has done for my hair. 0 of 0 people found this review helpful. Did you? |
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I love it!It is the next best thing to going to a salon. 0 of 0 people found this review helpful. Did you? |