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Custom Color Set
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66,844 Verified Client Reviews |
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Very satisfiedI am very satisfied with my hair color. I have asked them to add a tiny bit of red to the next order but not because I dislike this one 0 of 0 people found this review helpful. Did you? |
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No more contact with meI asked your company to not contact me. I do not want your product anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorie- Thank you for taking the time to reach out. We can confirm that you have been unsubscribed, so you'll no longer receive any further information from eSalon. |
Needs some a adjustmentsThe dark golden blond color looks OK. I would like it to be more red if possible. It did not color my grey hair and it burned my skin in a few places. Is there anythink that can be done to improve that? Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrina- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you |
Bad feelingI tend to go between getting my hair done professionally and doing it at home for 10+ years. I've never had a problem with coloring my hair either way. I enjoyed the simple instructions the kit came with and the fact that they included a second set because I have very long hair. HowEVER.... when trying to rinse it out per the instructions, it did NOT wash out. The water ran clear, before the shampoo/conditioner and after the shampoo/conditioner. My hair was left feeling gummy, sticky, waxy, and just generally gross in every way possible. I couldn't brush it out, couldn't dry it. I could barely get it into a bun or ponytail. I waited 24 hours before washing it again and while most of the yucky feeling came out, it's still there and I am in NO way impressed. The color is also much darker than I anticipated. I have NEVER had my hair feel this way after getting it colored in a salon or at home. I gave it two stars because I enjoyed the instructions and customization, even though I think my color is darker than i expected. But what can you expect from an online store? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBriana- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
color matched my real hair color perfectlycolor matched my real hair color perfectly but I was hoping for a color to create highlights in my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Unfortunately, hair color cannot create highlights, but we do have a highlighting kit available for purchase. Please keep your eyes out for an email from us shortly- we will be reaching out with further information to help you achieve your color goals at home! |
Does no coverIt is a pretty color but does not stick to my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. We're sorry to hear that we have not been able to get it just right for you. We appreciate you taking the time to reach out and work with us to help you achieve your color goals at home! |
Sorry I'm not satisfied.Just finished the coloring. Very messy to use on short hair. I'm not satisfied with the color. It also still left gray in my temple area. It sure sounded great but I will continue with my L'Oréal. Preference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great!!! I love the color.Great color, dye, and easy ordering! My hair is perfect. It's been weeks and still no grays. This is amazing! 0 of 0 people found this review helpful. Did you? |
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Covers all my greysNice colour lasts longer than supermarket fodder and covers all my greys. 0 of 0 people found this review helpful. Did you? |
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Love esalonThe color is absolutely perfect and works great every time i use it!! these people at the salon are really expert hair colorist I would refer them to anyone who wants to quit screwing around with do it yourself box hair dyes!! 0 of 0 people found this review helpful. Did you? |