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Custom Color Set
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66,866 Verified Client Reviews |
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I Thought It Would Be LighterI am happy with how even and natural the color came out. The only downside is that it isn't any lighter than before, and I thought it would be at least a little lighter, since I chose from the light golden brown / copper family. I would love to go much lighter next time, if it's possible. If I would have known it would not be lighter, I would have just opted for a color gloss as to not risk damaging my hair or making it more fragile. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
OkayI've changed my color as this one left me with a red tint and I want more Brown. Once I achieve the color I have in mind I believe it will be great not just okay. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie- We are so sorry to hear that your color did not turn out as you anticipated. We are reviewing your feedback and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help. |
The best hair color I have ever had!My hair color turned out perfect and I got exactly what I had envisioned. From the base color to the highlights and toning mask, I couldn’t stop playing with my hair and taking pictures. To get the exact look you want from home and it looks better than the salon... I will never go back to the salon for color again!! So happy with esalon and I will be ordering again for sure. 0 of 0 people found this review helpful. Did you? |
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Custom colourI was sceptical at first, but the colour is great, and being able to discuss your details with your personalised colourist. Excellent 0 of 0 people found this review helpful. Did you? |
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Love itColor is accurate, colors even and leaves hair soft 0 of 0 people found this review helpful. Did you? |
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Awesome new colorLove my new colors 0 of 0 people found this review helpful. Did you? |
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Not happy with colorMy light brown with copper wash came out orange. I also cannot find where online to get my colorist to see how to fix this problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJarah- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Still not covering grey :(The hair dye works good but it is still not covering the stubborn grey hair that is at the part. At the first wash, all I can see is the grey roots coming right back thru. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Product Took Too Long to ArriveHi. You shipped in the 18th. mixed probably on the 15th. I just received it yesterday, on the 24th. I doubt it is any good now! I had to go out and get Clairol root touch up for my party this past Saturday,the 22nd. I am very dissapointed with this service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMerlowe- Thank you for reaching out to us. Your order was created on the 17th and shipped the same day. Our standard processing window is 1-3 business days, and standard shipping is 4-6 business days once shipped. It does appear that your order arrived within the allotted time frame, although we are sorry to hear that it did not arrive in time for your event! We have emailed you with further information, as our Autoship service is very flexible and your processing dates can be adjusted at any time directly through your account to suit your needs. Thanks again for reaching out! |
Perfect colorBest home coloring products 0 of 0 people found this review helpful. Did you? |