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Custom Color Set
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66,934 Verified Client Reviews |
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The color, shampoo and conditioner made from good ingredients, friendly for skinEverything was okay, apart the color, it wasn't exactly what I expected, but maybe because before was light background and it hadn't come the proper tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVida- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
To DarkThe color was to dark, the bottle when I opened it had a small crack. Thank you for adjusting but I am not confident that this will be as good as the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. It appears one of our colorists adjusted your recent shipment to help you meet your color goals. We truly appreciate your feedback. |
quality has declinedI have been using esalon for a little while now and each time I become a little more dissatisfied. There seems to always be more "gunk" left in my hair when rinsing out, despite following the directions to do a head massage with wet hands prior to rinsing. It takes a long while to get out all the residue. And this last time, my hair was left so greasy, I couldn't believe it. I had to wash my hair immediately - three separate times - to get it to go back to normal. I wanted to give them one more chance, because I do like the color, and then they just completely skipped my autoship! I'm scheduled for every 10 weeks, and they just didn't send it... I have no idea why. So far my experiences with esalon product and service leave much to be desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly with more information on our color and why we were unable to process your Autoship order with the information provided on your account. Thanks again for reaching out! |
Didn't cover any grayI don't have many gray hairs, but this color didn't cover any of them. I'm glad I applied the color all over instead of just my roots, because the color at my roots barely changed. I can still see where my roots are darker than any of the rest of my hair. I used the color all over because I was concerned the color wouldn't blend well with the older, faded color on the rest of my hair. In retrospect, I wish one of the experts at eSalon had asked a few more questions before making my color. I might have had better results. The color itself is OK. Very shiny with a lot of copper shimmer. It's darker than I would have liked, but looks nice and my hair feels good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna- We apologize that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hated itColor was extremely darker and very purple plus company took it up themselves to sign me up for auto shipments.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information. |
PerfectI've been buying hair color from the store for years now and I can never get the exact color I need I tried your product took a picture of my hair color send it to you guys and youns sent me a Color that was perfect to my original hair color I'm a strawberry blonde I've had so many compliments on my hair color I'll never go back to the store bought colors again.. thank you so much.. 52 of 56 people found this review helpful. Did you? |
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AwesomePrior to e salon I would procrastinate or forget about buying color from the store. Or I would try and make an appointment at the salon and either my regular girl moved on or I couldn't get in for 3 weeks. With esalon I stay about a month ahead of myself. So I always have one handy when something comes up and I have to color right away. I like how I choose when I need more and pay when it's most convenient for me. Plus I can change my color with the seasons if need be. Esalon is the best idea ever! 9 of 10 people found this review helpful. Did you? |
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PERFECT COLOR !My hair looks like it did 20 years ago. Never brassy or cheap looking. LOVE IT ! 0 of 0 people found this review helpful. Did you? |
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Amazing professional product!I absolutely love esalon! Wonderful product! Great colorist! Prompt delivery. 0 of 0 people found this review helpful. Did you? |
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Medium brownEasy to order, easy to use! Vibrant natural color that completely covered my grays. I'm very impressed! 0 of 0 people found this review helpful. Did you? |