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Custom Color Set
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66,934 Verified Client Reviews |
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I like the color, need stronger gray coverageI've been loving the custom color picked out for me. The only thing is it doesn't really cover my gray hairs. It colors slightly but it's still noticeable. I would like to have more stronger gray coverage for my next order, please :) Great thing about this is you can request how you want it, and they will accommodate your request very well! 0 of 0 people found this review helpful. Did you? |
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Great color but...I really love the color but after about three weeks I could see the few grays at the front of my hair peeking through. I'll give it give it another shot to see how the next application holds up because other than that I have no complaints. 0 of 0 people found this review helpful. Did you? |
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Covers my greysI think the color is good and it covers my grey hair completely, the only reason why i will not give 5 stars is because i don't like the shampoo or conditioner. I don't think its of good quality. The conditioner leaves my hair feeling rough. After coloring my hair i would prefer to have something that leaves my hair feeling soft. 0 of 0 people found this review helpful. Did you? |
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My colorFor some reason the color seems to fade to a copper...like a red undertone. I would rather it to be more Ash Blonde than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
EhhJust not happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLashonna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. We want to work with you to adjust your color and get you closer to your goal, and our color experts are here for you every step of the way! Thank you for reaching out! |
BEWARE: Damaged HairI tried the highlights and it damaged my hair but was told that I could not receive a refund because product was sent to me to fix the highlights and it actually took most of my hair out and the highlights didn't even go away. Totally disappointed and very upset that I have to go around each day with clumps of hair missing and unwanted highlights and no money back nor compensation for my damaged hair. I contacted eSalon and explained in detail what happened and that I could send pics but the only thing offered and sent was a moisture mask which I refuse to even open the box. False advertisement with 100% satisfaction. I plan to proceed with further action as I have to deal with my hair continuing to fall out each day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKym- Thank you for reaching out to us here at eSalon! We are sorry to hear that your custom color and highlight application did not deliver your desired result. Our Color Happiness Guarantee is something we take seriously, and it appears that we have worked with you multiple times to try to find a resolution and have your hair looking its very best. We are sorry to hear that you feel we were unable to help you achieve your color goals at home, but we appreciate you giving us the opportunity to try! Thank you for your feedback and time. |
Not as advertisedSorry, but your coloured dulled my hair and completely washed out all my natural highlights. I won’t be recommending you to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJana- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly with further information on our color. |
Custom ColorI love the color but for some reason when switching back from medium brown to dark brown my roots did not take (I have about 4-5 inches of medium brown then the rest of my hair is dark brown). Within 4 days of coloring the gray hair around my faceline came back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your with further information! |
Beautiful color - EXCELLENT customer serviceI started using ESalon after moving to Los Angeles and having "sticker shock" over the price of services. My stylist (who only cuts, not colors) asked who was coloring my hair because the color was beautiful! I let her know it was from eSalon and she said I should "definitely keep using it". She's a well-known and respected stylist here in LA so that's a HUGE compliment! The customer service is excellent! Keep up the fantastic work - I recommend you to people all the time. 7 of 7 people found this review helpful. Did you? |
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Great match!The color that was created for me was a perfect match. It did not leave my hair dry afterwards and it had a nice shine. I have some stubborn gray on my hair line from my temple to my ear and it was covered. I colored my hair a week ago so time will tell. My color is Light Golden Brown 0 of 0 people found this review helpful. Did you? |