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Custom Color Set
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66,934 Verified Client Reviews |
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So dissappointedI ordered a color called "intense copper" and filled out the questionnaire completely honestly. I even included photos of my hair so the colorist could make any professional decisions. The product showed up, packaged nicely and very cute. I followed the dying instructions to a tee and ended up with slightly warm dark brown hair. Not anything like I wanted. Not anything like the picture. The drug store box dyes I have tried give me a better color and for much less money. I am so sad, I truly thought I could get the more vibrant shade of copper that I can never find at the store. Now I have brown hair and don't feel like myself. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not workFollowed the instructions to a tee and had a friend help! Didn’t do anything to my hair color but make my scalp appear pink. Made my grays growing in appear pink! Waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We're sorry to hear that our color did not meet your expectations! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Followed instructions completely but came out much darker than it should haveNot very happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We’re so sorry to hear that your color came out darker than you expected! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs. We have reached out to you via email with next steps so that our licensed colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Disappointing, leaves hair waxyI had high hopes for using this product and the color turned out good, however cannot get past the waxy outcome. I used this product yesterday and will never use again. The shampoo that came with this did nothing. It just was not washing out. I used my Biologe shampoo and after two more deep washes I thought I got it out. I had to open my eyes to find the shampoo (as I wasn’t expecting to need it) and when the water ran in my face the product was too...I ended up with irritated eyes even today. After three shampoos I thought I was good, however it still isn’t washed out and still feels waxy. I had to go to the salon today to ask for help, and they recommended a clarifying shampoo to try to remove the residue it has left on my hair, which has cost me more money now. It also left a waxy feeling on my shower floor (have never had this before!). I hope this doesn’t damage my hair and have learned to just stay with the salon for the best outcome. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee! |
ColorI received so many compliments on how natural the color looked, and I was even asked where I had my hair done. It matches so well to the color my hair was when I was younger. I love the color and can't wait for my next shipment. 0 of 0 people found this review helpful. Did you? |
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Easy, stress free color with a professional result!No more long salon visits! Quick, easy and you end up with amazing salon quality color! I’ll never go back to the salon for color! 0 of 0 people found this review helpful. Did you? |
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Looks like salon color!Everyone was amazed that this wasn’t salon color. They mixed the color just right! 0 of 0 people found this review helpful. Did you? |
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Deepest Brown & Red highlightsI haven’t ever colored my hair. And, the greys had settled in and chosen prime real estate. I was ready for change. Ready to return to the good ‘ole days. I absolutely love eSalon and will probably never return to the salon! Such detailed instructions and simple to use. And, I love that the touch-up kit can be scheduled. 0 of 0 people found this review helpful. Did you? |
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HairI love this!! 0 of 0 people found this review helpful. Did you? |
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nice colornice color, easy to apply, appreciate the fact that I don't have to remember to go to the store to get hair color when it is time to color my hair. That being said. I don't feel it is any better or worse than good quality drugstore brand hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen- Thank you for your feedback. We are happy to hear that you enjoyed our color! One major advantage of our service is that we can easily adjust the color based on your feedback, and you have the ability to consult with a colorist any time. If you need any assistance, please feel free to reach out to [email protected]. Thank you for reaching out! |