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Custom Color Set
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66,880 Verified Client Reviews |
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It's OkIts ok for the price, just didn't last as long as I'd hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- We are sorry to hear that your color did not last as long as you expected. Fortunately, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No grey coverageI followed the instructions and my grey hairs were not covered at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedI found eSalon to be no better than any other box dye. In fact, I would have been happier with a semi-permanent from the drug store rather than the permanent shade from eSalon that was the only one available in the colour I wanted. Although I admit it was very close to my natural shade, it turned out much more drab than the picture. Furthermore, the product has very strong ammonia fumes and there are much gentler box dyes on the market. Will not use eSalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLea- Thank you for your feedback! We're so sorry to hear that our product did not meet your expectations. We take our Color Happiness Guarantee seriously, and e'd love to work with you to see if we can adjust to better suit your needs if we are able to! We do have a demi-permanent version of your selected permanent color available, and we'd be happy to reformulate for you. Please keep an eye on your email for a message from us shortly! |
wrong color- hard to wash outI ordered dark brown for my roots. They came out auburn/brown... I have to get root touch up at the store to re-do them. Also, when I got in the shower to rinse out the color I had a moment of panic because the dye was stuck in my hair like wax and was difficult to get out. Cancelling my order today. Too bad because I love this idea. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible, horrible results.If I could give you zero or negative stars I would. I ordered a strawberry blonde with lots of red. When I used what you sent me I got brown hair and most of it fried- I have to get most of my hair cut off after using this product. NEVER AGAIN!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
too darkhard to manage color request 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to help get this resolved for you. We appreciate you reaching out! |
Love itI’ve used the usual drug store hair color for about 5yrs mainly to color grey hair. It was destroying my hair and irritating my scalp. The e-salon hair color product is so much better. I love how it is shipped with meticulous attention to packaging-each product wrapped and/or bagged for an impressive appearance when opening every item. Personalized directions are a real treat. I’m very happy with the hair color, and I know help is always a touch away. I am pleased with the other products as well. The shipping every month saves me from having to worry about “the next coloring”. Thank you for your attention to detail and your quality products. 15 of 15 people found this review helpful. Did you? |
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Perfect every timeI'm still so happy with my color and I just called customer service to reschedule my next order and it was unbelievably easy! Also, easily added color for my ends. Sheesh. I usually HATE calling to do things like this but they made me feel like I can call all the people and resolve all the things! Thank you for making this process enjoyable and easy and Good. 4 of 4 people found this review helpful. Did you? |
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Beautiful color - Simple applicationI am so happy with the results of eSalon’s personalized at home color set. It was easy to use and I have never colored my hair before. The result was exactly the color that I had envisioned. I love my hair color and saved a ton of money. Definitely recommend this set! 1 of 1 people found this review helpful. Did you? |
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The best hair die I have used. Thanks 😘The best hair color ever!!! 1 of 1 people found this review helpful. Did you? |