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Custom Color Set
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66,903 Verified Client Reviews |
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Hmm.Honestly I'm not sure what went wrong. The thing I disliked the most was when I washed the color from the strip of hair I tested my color on. Even after I used the shampoo and conditioner provided my hands and that strip of hair were left feeling greasy. Its been years since I last dyed my hair but I dont remember having that issue with boxed dye from the store. I would like to try again but I'm not willing to pay $25 and wait another week for the box to arrive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Maybe they got confused?Maybe you sent me what color i have an not what color i wanted? i wanted a much lighter copper tone, slightly mohogony and i have the exact color i already had .. and i didnt have any dyed hair ... its basically a dark brown .. cant see any copper at all just a TINY slight tiny ONLY in the sun Very sad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRisty - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
BurningColor wasn’t even close to what I asked for, but that’s ok, cause it washed out in 2 washes, but the worst was the excruciating burning of my scalp for over a week after dying. I’ve done my hair at home several dozen times with multiple brands and this is the first time I’ve ever experienced the burn that this chemical composition put on my skin. Hands, shoulders, back, no exposed skin was safe. I was protected through the dying process, but just rinsing it out and splashing a bit on these parts of my body was enough to leave a burn, even though I showered after the whole thing. I will never use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Gave 1 star because can give less.Tried company years ago. Believe in giving second chances. This time their color expert did worse. Not sure how that was possible but she did. No fixing this embarrassing to go out it is that bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Didn't like itMade my hair red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I love this product, but...I’ve been using esalon for a couple of years now and I love it, except for one thing. Like many others have said, it is nearly impossible to rinse out. It leaves a waxy clumpy film that takes 5 + washes to finally get out. I keep hoping that they will fix the problem because so many have complained about it, but so far no luck. I am going to try a different company and see if I can get the same great results without the rinsing problem. Hopefully esalon can fix it soon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
not good coverage on graysThe color is fine but unfortunately doesn’t work well on the grays... didn’t cover much... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love love love ❤️At first I was hesitant to buy color online since I always go to a salon, however I ordered esalon and absolutely love it .. I was tired of paying salon prices every three weeks to just cover the gray .. I did it at the comfort and convenience at home and the videos were fantastic .. it was easy to follow .. the products alone were great , the. Clips, the brushes, the timer , the cape and the bowl .. I ordered the cape separately but worth every penny .. it’s made very well ..I ordered the darkest brown color and it matched perfectly .. the product left my hair healthy and shiny as if I just walked out of the salon without the price. I even called customer service to speak to a representative and they were phenomenal and sooo helpful . I will definitely be ordering again .. hope this was helpful .. enjoy 😊 158 of 170 people found this review helpful. Did you? |
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My colorist is a genius!Ok first of all, a shout out to my colorist! You r the bomb! At first I thought it mightve been too dark almost fearing it was ashy tone n I cant have ash tone in my hair bec I have reddish blonde n it blended quite beautifully. Im sticking to this product bec it doesnt smell badly, its good to my hair as my hair came out soft n shiny n the price is the best! Thank u... 5 of 5 people found this review helpful. Did you? |
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A Perfect Adjustment!I have very color-resistant gray hair, It seemed like my gray roots were growing in faster than before, so I mentioned this to my colorist, Danielle, who suggested going a shade darker. I went with it, and it has been so much better, I'm really pleased! She changed my color from medium to dark blonde, which doesn't sound like a big change, but my gray coverage lasts longer and my color is a bit richer too. Thanks Danielle! 0 of 0 people found this review helpful. Did you? |